“I loved the service. The delivery was convenient. Skipping orders to fit my pets usage was also nice.
Canceling my prescription when no longer needed was also very easy. No hassle and received email confirmation immediately.
My only complaint was that the rx went up a dollar or 2 every month.”
“I was very happy with my experience with Koala. They are very professional & made the whole process very easy. They also saved me money. I definitely will continue to use them & highly recommend them.”
“This iwas my first time ordering from Koala. Unfortunately, my very first order was sent to Puerto Rico. I had to go to the vet and get Coco's 2nd dose. Cost me more money. When I called you were very polite and helpful. Sent me out another order right away. I got it just after I received the first one. I trust the Puerto Rico thing was out of the ordinary.”
“The pills were something I could buy over the counter!!! My dog is small and won't take a normal size pill. I thought they would have worked with me, instead of losing my business!!!
They told me I was out the money!!!”
“Called 5 minutes before closing and she told me no manager is available to make a decision but that she will discuss and call me back. I never got a call back”
“I appreciate the ease of getting my dog’s prescriptions by mail instead of having to go into the vet.
I recently had some difficulty with my autoship orders. It turned out to be my fault because I registered under two different emails. However the most notable part of this story was the nice lady from Koala who helped me sort it out. I have rarely received such professional and helpful service from anyone, ever. She deserves a raise!😃”
