“Never received any notification on this shipment, seen it on my credit card pending charges, called and tried to cancel it but was told sorry there is nothing they could do, that it has already shipped. I even said what if I just refuse the order. Could I get a refund? Was told again No there is nothing they can do .
You policy sucks! Never doing business with you again.”
“I'm very pleased with your service and the cheeful attitude of your staff. I wish my girl's medication came in smaller doses because the pills are very small and difficuilt to cut in half without smashing them.
Thank you! (I'm having trouble with the rating information so please know I've rated you a Very Good.
Jude”
“They are very organized and responsive. Mediicnes arrive on ime always, and if changes to prescriptions are needed, a simple email does the trick. Plus, their prices are very fair for the comfort of not having to remember when to get a medicine and receiving them at the door.”
“So far so good. This was our first time ordering something through koala and the communication and customer service was great and the medications arrived in a very timely manner. So far I'm impressed and happy šš»”
“I love knowing that koala is out of Boston and the medicationās are not from a big box store. And whenever I needed to change anything I was able to reach someone or the pharmacy either through a phone call or through an email so the service is really good.”
“First time trying my vet recommended it sign up was easy. They contacted the vet for me and I received it in a reasonable amount of time. Iāll definitely continue to get my vet meds with them. Almost forgot the most important part it was half of what my vet was charging me for my prescription.”
“Prescription medication not received in a timely manner. Had to call twice to check on shipping of medication. Received only after Koala sent out a second shipment.”
