“Every single thing I have spoken to a Representative of KOALA, I am so very impressed with the kindness, the care, the professionalism and efficiency, INCLUDING AND NOT LASTLY THE GENEROSITY OF YOUR PRICES!!!!
I am one of your biggest cheerleaders, THANK YOU!!
Sincere,
Angela Bittner”
“I appreciated the free shipping on my order, but was disappointed in the amount of time it took for my shipment to arrive. A steady dose of antibiotic was important for the recovery of my cat.”
“I do believe that you should warn a customer about a delay if product is not rediliy shipable as was my special diet dog food - you carry Purina which she now prefers but there have been some adjustments as the food is richer or maybe more probiotics than Science Diet - not sure. You are an amazing company! Amazing people and support team - Chewy does not compare!!!”
“Meds shipped to my Alaska address promptly and in advance of running out of prior month's supply. Unfortunately the medication had to be stopped but auto ship process had begun. Unopened meds already in the mail could not be returned. Drawback to autoship.”
“Great customer service, easy ordering & refills. Price has remained consistent. Other pharmacies charge extra for winter shipping & their prices fluctuate wildly.”
“We have been using Koala Health for a couple of years and it has made keeping our pets various prescriptions filled so easy and saved us money as well. The auto-ship option insures we never run out of meds and the remainder a week or so before it does allows us to make changes if necessary. Definitely gives us peace of mind knowing we have Koala helping us with our pets' well-being.”
