“Staff was so understanding and helpful when I called to say I had just received my meds for me 105 lb German Shepherd. That dog, my Raven, was put down the day after. The meds were unopened. They offered refund and sympathy.”
“I tried calling your office but could not get through. I want to know how to exchange the flea meds for some other kind because my dog doesn’t like these chewables. Now, I have another order I don’t want. How can I send them back in exchange for something else my dog will not reject. (Hopefully, he will not reject).
Please advise. Thank you.”
“Customer SericI had a fantastic experience with Koala Health! I ordered the Purina Hydra Care product, and even after the manufacturer reformulated it, Koala Health honored the original price without hesitation. They kept me informed every step of the way, which made the process smooth and stress-free. Their customer service truly went above and beyond—far exceeding what you'd normally expect. It's rare to find a company that combines integrity, transparency, and genuine care for both pets and their humans. Highly recommend!”
“I had asked the vet to NOT approve another six months of meds. I still had three doses left and dog is due for checkup in November. He's been on a diet and will probably be able to qualify for a lower dose at a lower cost. While it's not your fault you should have been aware that you were refilling too soon. Now, I have nine doses available to use.”
“I received excellent customer service when I needed to call with a question. I could feel the compassion and care in that interaction. Also, my cat’s prescription arrived with a toy included that he absolutely loved. Thank you ❤️.”
“Though using this system for the first time was a little cumbersome (for lack of a better word); this technologically disadvantaged grandma used it (for my son, he doesn't do online ANYTHING) and survived it. I'm betting it will be much easier to use the next time. Thank y'all for hooking our little Louie up with his cooties medicine.”
“Honestly not thrilled. I ordered and after a week of not hearing anything I checked the website. It said they needed me to ok the order as it changed from what I was requesting based in the dosage my vet rx'd. I should have been called or emailed immediately but I never was. I ok'd it of course and 5 days later I finally got the order and it said use as directed. My vet gave you the information so there was no reason not to have it on the label. Not to mention even with the discount this over the counter meds was way more expensive than me just ordering in bulk from another place. So first experience NOT impressed.”
