“I did not receive my full order! I only received the nexguard but did NOT receive my heartguard. My account says they were both delivered but this is incorrect. When can i expect the remaining part of my order that u have already paid for??”
“I find Koala Health an excellent store to get my pups' meds. Their customer serice, pricing, and shipping is excellent. They even contacted me when my pup's vet didn't respond right away to their perscription authorization request. I highly recommend them.”
“Excellent experience. Everyone was very helpful and considerate which makes all the difference. And I loved the little scarf and welcome note 🤗🤗🤗”
“They had my email wrong. They canceled my order & put in a new one & didn't include sale price. New order didn't charge tax & 1st order did. I asked why. Was said it was in there I just couldn't see it. Took 11 phone calls to get correct price & my credit which was overpriced on credit card. They wanted to give me a future credit rather than return money to my credit card. After 11 phone calls and much of my time I asked for some compensation. They put a $5 credit on my account for a future order. That is not good customer service at all. So what can you do for me to make this right & turn my negative experience a better one?????? !!!!!!!!”
“I ordered meds for our little fur baby, I ordered the wrong frequency, Koala emailed me to let me know and the meds showed up 1 week earlier than scheduled. We have started the meds and she's already slowed down on the paw licking, and we haven't seen a flea in days.”
“My order took twice as long to reach my house as other services and can not get one credulous at a time for the cat. Other services allow me to obtain a 6 month supply. It’s inconvenient.”
“I placed my order with a different email account than the one I signed up with. After checking with me they canceled that order and placed a new one under my established email account. Very proactive and I was thankful for that service. They could have just let the order linger and require my follow up. Yay for Koala Team!”
“I have a tough time managing late prescriptions. I feel strongly they should be sent out sooner to ensure our dog doesn’t have to go without his pain medications due to long shipping periods.”
