“Excellent customer service any time I’ve had to call. Love the convenience of Bailey’s daily medication being shipped to me on schedule. Great value as well.”
“I was very pleased by your great service.
First, before ship the one-year supply. Your company sent an email to let me know the product will be expired in Feb 2026 and asked to change the quantity.
Second, when I received the package I was surprised each box wrapped with papers. How thoughtful it is!
Third, from all online pets pharmacy stores, your price is the lowest one without subscription.
I will definitely continue to order from you.
Much appreciated ~”
“Do not order from this company. They will send you meds, you asked not to send & you will pay for something you did not order and then fight to get your money back for something you sent back unopened. Bad Company/Scam. Don’t give them your business.”
“I have had good experiences with Koala. The medication is always shipped on time with prior notification. It is easy to cancel a shipment without any questioning or pressuring messages. Highly recommend”
“Took six (6) days from placing order to receiving order. Chewy does it faster. Amazon even faster. I don't know how you can step up your game, but I think you will have to offer solid discounts (better than Chewy's 5% and Amazon's 10%) with this kind of service time to attract business. Every order is another opportunity to try a different vendor.”
“Very pleased with ease of ordering and availability of products. The handwritten card and banana were nice personal touches that can really make a difference with customers. Keep up the great work.”
“I’m very glad that I was able to arrange good supply of hardcard, for my furry babies. Lady that I spoke to was very sweet knowledgeable and helpful.”
“Wow, wow, wow!!! The Customer Service on the phone, the amazing packaging, the handwritten note, and the super cute bandanna. You have earned a customer for life!”
“Poor service. Notification about upcoming shipment didn't have a link to the site to check my order. No option to ship my order immediately (which I needed) and then shipping took 7 days - that is a crazy long time, especially when I was late getting the meds. Oh, and no 'estimated arrival date' which would have allowed me to go to my vet to get something while I was waiting. Just really poor experience all around.”
