“I have a tough time managing late prescriptions. I feel strongly they should be sent out sooner to ensure our dog doesn’t have to go without his pain medications due to long shipping periods.”
“I have five cats, and need to watch my costs. When I called to check on a generic form of a medication, the woman on the line didn’t know. But, she immediately called the pharmacist and checked with him. The pharmacist felt confident that that they could get. Within the day they followed up and were able to get it. Great customer service! Plus, I enjoy the classical music when I put on hold. What a refreshing change! Plus, their prices are always right.”
“Someone there messed up my dog Cooper renewal. I called about 2 weeks before the zero refills to tell and the person misspelled the vets email address and thus never got the meds refilled in time. Cooper went a week without meds.”
“This is such a very user friendly site. It was very easy to order from and I received my order in just a few days. I'm happy that my vet and Koala have partnered and I look forward to a lasting relationship with them, for the sake of my pets, my pocket-book, and my sanity!”
“Prices are the most affordable. Customer service is A++. Package and delivery is on time everytime. Communication is top notch and never have they ever not responded to my emails.”
“I have been using Koala for sometime now and have been very pleased with my service. Whenever I have called to change an order or check on the status the staff has been helpful pleasant and very professional.”
