“I started this order on September 4 and did not receive my prescription until September 20 even with two or three days getting back-and-forth with each other. That is just too long to wait for my pets medicine.”
“I love the thought behind my vet partnering with Koala to streamline prescriptions but the delay in getting refills and the huge price difference in cost is forcing me to seek veterinary care elsewhere. Koala can definitely reduce their costs by reducing the packaging fluff instead of passing their costs on to the consumer.”
“Our dog's medication was delayed for 9 days due to misscommunication from our vet and Koala. Koala had a question about the dosage, but I was never contacted. It took me to call them and inquire before the mistake was even acted on. Our dog went 3 days with half the med and 2 days totally without it.”