“I didn't know what to expect, but the package came on time and with your sturdy box, no damage. We use pill pockets, now 2x a day, our Keisha has thyroid problems, and she is 18 1/2 years old.”
“This is my first order so I have nothing to compare. I had a pleasant experience placing my order. I had a glitch with ordering for myself so I called and got assistance.”
“For some reason my dogs anti-inflammatories were canceled. Your email said I had two days to contact my veterinarian and I did and they had no communication from you
I contacted you guys and you apologized and I had to reorder and she was without for 3 weeks.
That is the only reason for the poor review. No reason given for canceling and it took so long to reinstate.
Otherwise I love this service and I love how you package and I love the automatic deliveries.
How can I prevent that in future, the canceling of my dog's order? Thank you”
“This was my first time using Koala Health. I had a question and spoke to the nicest, most helpful man. My ordered arrived in a timely manner and they even include a cute little Koala scarf with your purchase. I will definitely be a returning customer.”
“Love that I don’t have to worry about it and it’s always on time for our pets. Highly recommended as it’s a great peace of mind. I also enjoy the coupons.”
“Your customer service representatives are secind to none. I had never used an online or mail order prescription service for my pets before. My vet's office made things very difficult but your team made things very easy and helped me so much. Your company offers such great prices and when you have aq suck famiky member that requires meds that is huge. Thank you for having such a great team and for keeping them stateside. Most companies now have off-shore customer service and that just adds to a customer's frustrations.”
