“Koala came through with an urgent shipment of my dogs's Addison medicine. I am beyond grateful. And, Koala updated my autoship for this med to 5-7 weeks earlier to avoid another crucial situation. Thank you.”
“Processing and shipping is terrible slow. I bought the same medicine for months and on the last order someone thereput in hold when my dog needs that medication for keep alive.
I really don't know way the clinic on Florida, forced us to use a Pharmacy on Boston.
This is a secound time I've had to go to the clinic for get some pills until get the order”
“My vet would not give me a priscription to the local pharmacy, to much trouble. Told me I would get a discount with the coupon on the counter(which I didn,t get) and it would be easier. 2 days later I get an e-mail saying my order doesn't match the vets which the vet set up the order. Since I have no choice in the matter of where I can go, I will be reordering when needed.”
“Since you asked… the experience was anything but simple. 1) if a medicine is not eligible for auto ship then don’t offer the perk on your website. 2) if there is a problem please try to resolve ASAP rather then 3 weeks later 3 separate the survey questions about from the product review. .”
