“We liked how quickly it got to us after it shipped. Wondering though if each month it will have to be “approved” by the vet. We noticed there was a few days from when we ordered that it was “waiting for approval” or something like that”
“The only problem I had was when I placed my first order (Heart Worm Medication) i was told I would receive a 50% discount on the first order. There was nowhere on the purchasing pages where I could put in the discount code. So I wound up paying full price. The ordering was simple and the delivery was prompt so I have no complaints. I will continue to use Koala Health.”
“Koala is something that was recommended by my vet. My biggest issue is that I'm unable to trigger a refill online and have to make a request via email. It would be SO much easier if I could trigger this myself or schedule my boxes myself.”
“Took longer than expected to ship, but shipped overnight. Some of the cream had come out and was in the cap when received, possibly because of how warm it got while shipping. It is unavoidable where I live.”
“The service is convenient, however, the packaging is not practical nor environmentally friendly. The excess packaging and individual wrapping of each pill is not necessary. A simple bottle would be smaller to mail and easier to open and administer. Please provide an option to have medications delivered in small bottles instead of all the plastic and cardboard. Thanks.”
“Customer service is great but for the trazadone I recently punched the cost was twice what I was paying with Covetrus, going forward I will be using Chewy, for 120 tablets it's much less, 20.40, I just paid 49.99 for 100 thru your pharmacy”
