“Prescription was left in “verifying “status for almost a week before I called only to be told that they were waiting for someone to call them! Come on guys you can do better than that and reach out to us if there is an issue”
“Missed Rx days for a very expensive medication. Any time my dog does not get this medication daily the Rx changes to twice a day for 10 days then it restarts daily. I placed the order about 10-12 days before it was to run out and sent multiple pictures of the Rx that you already had. You still did not fill the Rx. My dog missed multiple days of medication and had to restart (and I had to pay) for twice a day dose.”
“This website is so convenient. If there is an issue or question they call/email and are so very helpful. I have never had a problem with them. Great service!”
“They canceled my order risking my dogs life. They sent it later then talked about further risking my dogs life, and the dates have been wrong for sometime now. And you’ve raised prices from 19.95 to 43.99 in less then a few months. I’m on disability”
“The people at Koala are wonderful and went the extra mile to make sure I got Armani's meds in time, even though it was my mistake when I changed his renewal date. They've always been great to deal with, and their pricing and fast shipping just make it even better!”
“Top Notch Customer Service.
I was ready to quit using Koala.....then I realized it was the veterinarian office that was taking too long to process. Koala stepped in to help since my vet responded inappropriately and declined a standing current rx. I no longer use that veterinarian any longer.....but Koala is a keeper. Their prices are very competitive and less than my local Publix who sells my doggie product. Thanks Koala”
