“Your exchange policy is too rigid and does not consider on a case by case situation. Your response to my inquiry is generic and does not address my issue as an individual case. I feel that you don't try to understand the customer and how to work to retain your customer. It is very disappointing that your company is not customer oriented.”
“Ordering medicine for our Pet was easy. But I just located a discount code that I should have been able to use that would have saved 50% up to $50 on autorefill orders (SETANDSAVE at checkout). Even though I am a current customer, the order that I was placing was the first time for a new prescription. Medicine is delivered in a reasonable timeframe. Would be nice to have coupon codes ads visible when orders are being placed. If this review is for the current medicine that I have used this service for, it would be nice to have a coupon code for saving on all orders, not just first time orders. Getting the medicine in pre-sealed packets with dates on the packet is nice. This helps to determine if a dose was missed.”
“Very happy with the results, we had flea’s on our two cats that we had a hard time getting rid of, once we started to use the new product we have not seen any signs of fleas on our cats”
“I find this very frustrating. It is rare that I actually buy what I set out to buy because of many reasons. Sometimes, the email sent describes a deal that takes me getting what I want in the cart only to be told that the sale (on preventatives this last time) somehow does not apply to the medicine my dogs take. Other times, the price changes before I can check out. In other words, it goes up. Another frustration is that my order rarely goes through without an issue. I would not use this site at all, but I need to do what I can to get the best price as the medicines are ridiculously priced.”
“I could not find a serving size and I bought more than I needed. Perhaps, I missed it and it was posted but I could not find it in text nor in photos of packaging.”
“Fast delivery of the medication. It came in so much packaging. Heavy box, lots of paper included. nice but might have been cheaper to send it without all the extras.”
“I have been using Koala Health for over a year .
The app is easy to use and convenient to have .
Need meds ? Sign on , purchase what you need. Then the Vet will approve and your meds get shipped. I love this app”
