“From the great discounts to the the exceptional customer service, I feel appreciated by Koala Health. I'm going to try to get all of my pets meds from them.”
“Never received the refill email. Checked both inbox and spam. No email. And yet you refilled my Rx and charged my credit card $200. I am FOUR MONTHS away from needing that medication. I called and asked to return it for a refund and you refused. Cancelled my service.”
“Ray & I are incredibly impressed by your pharmacy, the products, and the professional, caring staff.
We are gratified that South Trail Animal Hospital is participating with Koala Pharmacy.
Respectfully,
Steve, Ray & Belle 🐾”
“Your customer service is always top notch. You guys always respond promptly, and our very helpful. The Gabapentin that my dog takes really helps her.”
“We are only buying canned petfood (Purina HA hydrolyzed protein). Essentially same price shipped as PetSmart in store but don't have to go get it. However, Koala was out of stock for a few days and had to buy a few cans at PetSmart. Also, while Koala is trying to be elegant with the board sleeve enclosing each invoice in the shipment, I'd rather not have to sleeve to avoid the environmental waste and few cents it likely costs. Other than the above, the service has been excellent (although being a bit cheaper than PetSmart would be welcome).”
“I placed my order on 10/16. I called on 10/24 to check on it because it hadn't shipped. They said well maybe some item was not available. I feel I should have been notified. Then they said we will ship it out immediately. It didnt arrive until 10/31. I work for the vet office that I ordered through and this is not the service we want to provide to our customers.”
“You guys take too long to verify the prescription. Also, the insulin is $30 more than Vetsource, which is $134 on there. The vet wants me to use you only, so I have no choice but to eat your $164 price :(. You get an extra star for how nice and understanding of my situation your customer service was.”
