“Not enough advance notice to cancel order before it was shipped! Was shipped before the number of days I was told it would take to contact my vet, did not need refill yet. Extremely frustrating and did not want to accept shipment but unable to stop. Very unpleasant experience.”
“Your packaging is now different, it is in paper which is great for recycling but BAD for the angry postman who stomped on it. When it arrived it looked like it had gone through the mill. If you are continuing to use the paper bags, I would suggest having sturdier material around the heartworm box which is inside the envelope. No one likes a crunched product.”
“Sent my package to a 5 year old address and will not reship without charging me. Very poor customer service. No recourse even if package is returned to them. I am out 160.00.”
“I am a first time customer and I can say ordering was easy. My pet meds shipped quickly and I am very happy with the service I received. Thank you for helping me take care of my pet.”
“Responsive and helpful staff helped get the order filled as written by my vet in fort myers.
Thanks Koala
Snapped some photos of my pup with the Koala bandanna. He thinks he is cool.”
