“Responsive and helpful staff helped get the order filled as written by my vet in fort myers.
Thanks Koala
Snapped some photos of my pup with the Koala bandanna. He thinks he is cool.”
“Haven’t used the medication yet but I did enjoy receiving a bandana for Forrest! The medication was also packed well in an easy to open box. I will definitely be using Koala again!”
“An excellemnt company with super customer service. Recently the heartworm pills they shipped us never arrived, or maybe a porch pirate got it. We called Koala and they sent a replacement order right away. Very easy to deal with on the phone.”
“I've been using Koala for about 2 years+ now and I think the user and product experience has gotten better. That said, there's still quite a bit of room for improvement and I'm surprised at some very basic product features that after 2 years they have never shipped. I HATE that they make me call them for simple changes like a temporary address update or delaying a shipment because the customer service experience can be VERY uneven. Why is there still such limited ability to manage your account online?? I guess I'll never know. I've asked for my medication to be in pouches and one week it will show up in pouches and then the next it won't -- why? I'll never know!
I don't think they have taken much of my user feedback seriously and generally when I have to interact with them it's been frustrating. Please please put the power to manage the account in your users hands!! That said, when I don't need to request a change I've generally found the service adequate and on par or cheaper than other offerings. That said, I would pay a premium for services like Chewy Pharmacy simply for the ability to manage my own account. The stickiness has honestly just come from what a hassle it was to get onboarded -- right now the cost benefit of having to facilitate a transition between my vet and another platform seems like to much effort. So overall a solid 3/5, it's definitely better than it used to be, but they still need to take the product experience, particularly when it comes to online account management, so much more serious.”
“I had an amazing experience with my first purchase at Koala Health. My order was delivered very quickly, which was great as my pet needed the prescription inhaler for a recent issue. Koala Health also offers some of the best and competitive rates for the items I purchased and I was able to take advantage of their first purchase promotion. My order even came with a personal handwritten note! Overall, I’m very impressed and happy with my experience, and will continue to shop here for my necessities.”
“Not enough promos available for existing clients compared to other online pharmacies.
The amount of time between the vet approval and you packing and shipping is quite long, especially compared to other available online pharmacies. I havent given up yet, but would like to see more done for loyal customers placing bulk orders.”
