“I placed an order with you using a coupon code, but then it took several days for you to contact me to let me know that my order exceeded the amount/cost to use the coupon code. Not sure why then the coupon code didn't trigger something in your system (I'm a new customer and signed up for a subscription so the code conflicted with the subscription). I was told that I could get a lower quantity to stil be able to use the coupon code but at that point I didn't care because I just needed the meds. I had ordered a different medication from another pharmacy after I ordered from you because no one else carries that medication and it came before I got this order. Once I spoke to Koala and told the representative that I needed the ASAP medication because my vet is over 2 hours round trip she put urgent on the order and it went out that day. That's awesome! It was shipped from Boston and I live in Maryland but then USPS is not great and it went from Boston to Colorado to Maryland and took way longer then was even necessary and I know that part wasn't your fault, but this medication didn't need to be forumlated like the one that I have to get from the other pharmacy so what the heck?? It is way cheaper from you and I don't have to drive 2 hours to pick up from my vets office but I need this medication to help put weight on my 8 1/2 lb cat who is 11 years old who should be at least 11-13lbs who is otherwise a healthy cat who just can't seem to gain weight and is on kitten food. If I can't get the medication from a reliable source I need to move on.”
“I requested an emergency 30 day refill of methimazole for my cat because I misplaced the bottle. The customer service was fantastic! They answered my question within a couple of hours and my medication is already on its way! I can’t say enough good things about koala health.”
“It is nicely packaged, cheaper than my previous vet pharmacy, however there is no way to change the autoship online. And the details are a bit frustrating. The shipment I just received said it wasn't shipping out until next week, but I received it last week, so I didn't have time to make any changes.”
