“I ordered a prescription antibiotic for my dog that he only needed to take for 2 weeks and 10 days after receiving the order another shipment was made for the same pills that I have no use for! Why would I need an additional 30 pills when the vet only prescribed a 2 weeks?
Your page says "when you enroll in autoship" NOT When you make a purchase your Enrolling in autoship!”
“Very disappointed in customer service willingness to work with us to resolve an issue relating to an unauthorized shipment for a non-returnable item.”
“Rx took a very long time too recieve. G.S. with Addisons had too take injection late due too waiting for medication. Once order was recieved, part of medication was missing. This is another med he HAS too take daily for Addisons. Contacted customer service about missing med. Was told they would call back that day after speaking with pharmacist. Never recieved call back.”
“Reached out to customer service as I made a mistake with my first order as a new customer. They could not help me. Instead, they referred me to an online policy.”
“I order the medicine for my cat a week ago and it's not at my mail box .my cat it's in a enormous need for the prescribe life long medicine she is on to. Why I have not get the medicine!!!!!!”
“I have been trying for 2 weeks now to get help with an issue and have received no response. I'm trying to change my address but the login on your website does not work and it doesn't take me to my account, just back to the login page. I need to change my address before my next shipment of medications goes out. Your company used to be so quick with response but now I can't even get an email back with a simple response. If I don't receive a response by Monday I'm going with a different company.”
“The customer service is the absolute worst I've ever dealt with. They sent a product that my vet did not recommend and refused to refund my money. Do not use this company.”
“After receiving an email that my order was being shipped to the wrong address I tried to reach you several times to let you know you know and you not only will not reply, you went ahead and shipped it to an address that is not on the account. We are out of meds and need this to be shipped overnight to the correct address on file.”
“You sent the wrong order and made me pay $20.00 in postage to get my money back, it was not my fault you sent the wrong meds you people .should really get your act together as I will think twice before ordering from you in the future”
“My initial experience was great. However, I was sent an order that I do not need, nor have the funds to pay for. I spoke to someone in customer care & I was told I was unable to return the order. I asked to speak to a supervisor & was told she was not in but would contact me the next day by phone & email. I have yet to hear from said supervisor by either phone or email. I still want to return my order & if Koala is unable to help me in this matter, I will dispute it with my credit card company. I will also not purchase from Koala again if this is the type of customer service is their standard procedure. I will also not recommend the company in the future.”
“Tried to cancel before even being shipped as we didn’t need it and charging 75 dollars more than other places. The didn’t get back to me until days later and conveniently it was too late and they wouldn’t attempt to stop or cancel. Will not be using again. Poor service.”
“My credit card was hacked through this purchase. Citi traced the compromise to this purchase. No one from Koala informed me of the data breach, which happened to me on 1/16.”
“Koala sux...!!! I will NEVER make another order with you... even if it's fn FREE...!!! There was NOTHING in your ad that said what I ordered was NOT a shampoo. My request for a refund was rejected and I ws told I should've researched it on your website. I'm sure this refund would break you as you gotta pinch ever' damn penny...!!!”
