“I was overall quite pleased with the service offered by Koala Health. When the medication I attempted to order was not approved by my vet, the explanation offered was diplomatic. Once I spoke with the vet office, I learned better of reason why your request of them was not handled in a timely manner.
However the KH rep indicated the shipment would be made expediently. It was still a full week before the order was received. If I felt KH dropped the ball, it would be in differing definitions of what expedient shipping might be.”
“So happy I found Koala for my pet's meds!!! Koala makes the whole process so easy and the prices are unbeatable!!! Thank you Koala for helping make my pet's later years more comfortable!! and more affordable for the pet's owner!!”
“Koala Health notified me that they were having a hard time reaching my vet's office. I sent an email to my vet's office and within a day or two I received notice that my cat's prescription was on the way. I would rate them a 10 out of 10. Thank you Koala Health!”
“Ordered two RX meds that the vet sent to them. I ordered as soon as I got home from the vet, because my dog had a stuff infection and I needed these meds ASAP. It took 10 days from the day I ordered until I received the shipment. Totally unacceptable. I did appreciate the first time customer discount as the items were very affordable, but I would’ve gladly paid more to receive them in a timely manner.”
“We will be moving to Arkansas this month. This is our new address:
265 Poplar Lane Sheridan AR 72150
We love the service you provide and want to continue after moving.”
