“Koala has a nice website and gernally a good product, but the fact that I have to contact support to cancel subscriptions is a major deterrent. I had forgotten about this and came back based on a promotion. The fact that I am not locked in until someone responds to my email is very stressful. Your prcies are perfectly reasonable, but these meds are expensive and I don't want to comit to ordering any more right now.”
“Shipping took entirely too long! Over a week to get a crucial medication for my cat. They do not even offer express shipping. Heartbreaking to see my cat suffer while just waiting for his medication to arrive..”
“My 1st time placing an order with Koala was so convenient & made my almost 5 yr. old Lil'bit (Cat) energized & back to being herself. The Nexguard Combo, which I had never tried started working almost immediately. The only problem we had was @ first in the shipping dept. We all noticed (myself & Koala Health) that the tracking just stopped. Well, as I desperately needed the meds, Koala sent out a
new package & I received it within a few days. They really care about our fur babies, so if anyone has questions, please don't hesitate to call, message or order from Koala.”
“Beautiful packaging and information brochure on the medication which has successfully calmed my elderly Tibetan Spaniel diagnosed with canine alzheimers. My experiences when calling your customer service were first class. You have a wonderful company. Great job ! Many thanks !”
