“Customer service was excellent when I ordered Heartguard for my 2 dogs. I received excellent notice of shipping and received the order in a timely manner. And it was a wonderful surprise to receive 2 Koala bandanas with my order! Thank you!”
“initial order took quite a while but suspect it was bc veterinary office took time to confirm Rx. Otherwise, it was great- detailed info provided with shipment.”
“It was very convenient and conversation between Koala and our vet was very nice. I appreciate the email to confirm my order and it was delivered quickly.”
“I had just placed my very first order with Koala and and my kitty passed away before I received it. I let koala know and they expressed their condolences and issued a refund before it even arrived. Very compassionate company during a difficult time. Thank you.”
“No issues with the medication I received. I thought I ordered 6 months of Credlio, like I did with Interceptor, I will then be ordering the additional Credlio in the near future.”
“I overall like Koala. They are reliable and their prices are good, but I wish you could modify careboxes without calling. My pet's dosage changed on their meds and I have to call to make any adjustments. That is just silly since they already connect with my pet's doctor on the perscription. I would also love it if they offered medical diets, but you can't have everything”
