“Took a full week for the meds rhe ER vet prescribed to arrive. And even there was only 1 of the 2 as there was some issue with being able to supply only a weeks worth of an antibiotic for an ear infection. Definitely not a full service pharmacy nor 1 that put my pets health and pain ahead of their own profit.”
“I have 2 pugs and really made a mess of my order. They called and simplified they order by calling my vet to make sure my pet meds were the right dose for each pet. The shipping was fast and each pet got a really cute bandana - pictures to follow :)”
“I had trouble ordering my dog’s medicine after delaying an auto ship order because I didn’t need more of his medicine only a week after receiving a month’s supply. It was confusing to get them ordered and then difficult to use a discount code that was sent to me by your company- first I was told the code had to be entered before placing the order but I told the employee about the code when she first answered my call and then several items were excluded from the discount but I did finally get my dog’s medicine ordered. I waited two weeks and never got his medicine so I called back. They investigated it and decided to send me another order. I never received the second order they said they sent but I did finally receive the first order but it took almost a month to get to me. The problem was when I did get the first order it was only my dog’s oral medication not his eye ointment (which cost me around $70). I tried to call customer service and was put on hold several times then was hung up on. Out of frustration I dropped it and am now trying to stretch what eye ointment I still have because I don’t have the energy to continue to fight this situation. I have never had this much problem with 1-800-pet-meds, chewy or the last company my vet’s office used for their pharmacy.”
“Actually the customer service at Koala is very good. However, the cost of Penny's pet medication at Koala seems very costly, especially since this is required daily. Is there a less costly generic available for her.”
“I have enjoyed using Koala for over a year now. It is very convenient and easy. Anytime I have needed to speak to someone it has been very easy and they have answered my emails very promptly.”
