“More expensive than Chewy. Difficult to update payment information with online interface. Grateful to have meds mailed diligently and on time though.”
“The customer service team is great at Koala but every time I receive my package the box is damaged. The medicine inside is still usable but I don’t understand how you don’t send it in better condition to the customer.”
“Positive- Customer service was very pleasant and professional.
Negative - lots of confusion concerning getting the prescription item processed and delivered. Sending by usps wasn't helpful.
Product- works as expected. So much better using the continuous glucose monitor system.”
“It took almost 3 weeks for me to get the medication for Toby. I was told that the price quote was less than what it was. I was told by vet that I would get a 50% discount which I did not. The medication is supposed to be chicken flavor but Toby gags every time I give it to him.”
“Ordered vitamins my dog has been on his entire life. The use by date (expiration date) on the vitamins is when they will almost be gone assuming I immediately start using them! It’s a bit too close because I still have about 2 weeks of the old vitamins you sent last time around.”
“Communication was great. However using snail mail for prescriptions was a hassle. Used the service because I thought it would be considerably cheaper than our vets office, but it really wasn't, and that was because I had looked at the wrong medication (not the combo one) but we needed the heartworm/ flea& tick medications for our dog.”
“Sadly I requested a hold on the message repeatedly and it did not happen so now that I have two full bottles. I will continue with my veterinary office.lack of communication is the reason for me leaving.very dependable as long as you don't want to make changes.”
