“I wish the process of sending my prescription and finally receiving the prescription didn’t take almost 2 weeks. Overall the packaging was very nice, and I’m happy with the price. I tried to order 4 months in advance with the deal that was going on, but that didn’t seem to work out.”
“It was inconvennient to have to submit a paper prescription and not a faxed one or direct call from the vet. I was also told by your staff when speaking over the phone that I would be informed when the script had been received and was not. I had to make another call to make sure it was.”
“Customer service is always responsive, friendly, and helpful. It would be VERY helpful if there was a way to pause and restart autoshipments from the website. That is my only complaint.”
“When I received the order the first time, the box had been opened and there was no medicine inside. They did reship it in a timely manner. However, when I received the second shipment, it had TWO boxes of medicine. I will be reaching out to see about how to rectify that issue.”
“The price for 6 tablets of Simparica is outrageous Service was fast but I can't afford to buy this product at this price. You need to lower the price.”
“I was under the impression that I would get a 3 month Brevecto as prescribed at Discovery Animal Vet. So what I paid for a one month supply was no 65%savings. In fact for a three month dosage from from Discovery is cheaper????”
“First few times, the deliverey was late. I tried to coordinate with Koala, Then it was way to early. I guess I have accepted that I will settle for.... a little early! We have it down to about 10 days!”
“Very challenging to work with on prescriptions. First they tell me they need me to send them a new rx for the refill. Then I send it and am told they only accept prescriptions by mail. I order through Chewy and then somehow Koala is also refilling my pet's medicine. Confusing and frustrating, not to mention prices have risen a lot since I first ordered.”
“Your offer was a great buy, and it came right along. I do not agree with repeated orders automatically. When I made the initial order I was most cautious not to check or agree to repeat orders.
I have just now recieved a non requested repeat order. I called and canceled the order. Great experience . . ruined”
“I had not realized that I signed up for auto refills. I was sent another 6 months of my dogs flea and tick meds but was charged about $60 more than last time. I called to see if I could return it but it’s against policy. I do understand that and the woman I spoke with was pleasant. If they would have offered me the same price I paid before I would have kept using them. But they did not offer anything so I canceled. Shame because they seem like a good company.”
