“The timeframe after my vet approved the medication took way too long, it was approved 3-4-25 and I didn’t receive it 3-14-25. Otherwise the details in packaging was a 5 star”
“Koala Health could use some updates to their website. Users are unable to change the dates for auto renewal on perscriptions or otherwise edit. This requires a phone call during business hours, something that can be difficult for people to do. I have also had issues where the perscriptions have been edited at my request but the website was never updated and I ended up getting deliveries during the wrong periods.
Koala also requests that people e-mail them if assistance is needed during non-business hours but the e-mails often go unanswered for 2-3 days, so it is not the best option for help.
As of now, it is easy to get a hold of someone on the phone when needed and during business hours.”
“I bought a 6 month supply of flea medication for my cat and 10 days after applying it he is still scratching. I feel like I have wasted my money. Is there a better flea medication than Revolution?”
“You are supposed to cut 45 pills in half and you haven't done this for over 9 months now. At first you used to do it but you no longer do. Other than that I love your service.”
“The website needs much work. I have been trying to get my pets prescription changed and it is impossible to do it online. I also called and it still is not right. I refer people to oder from here but now very disappointed with the frustration to change what should be a simple scrip.”
“My problem was eventually solved after long waits on the phone and the assistance of a supervisor. I was disappointed that I had to spend so much time arguing my case when Koala Health clearly made an error in my shipment.”
