“Very long shipping times are inconvenient when ordering for your pet to receive a regular monthly dose… I am almost a month behind or more. Tracking info wasn’t updated for several days either. If this continues we will consider using another provider.”
“I like koala, but I was disappointed in my last delivery. I ordered medication on April 12th and did not receive it until April 27th. In the meantime, my dog had run out”
“1) My box wasn't closed well - it was open in my mailbox, though even as I closed it to bring it inside it stuck well enough that I couldn't open it without then properly tearing the opening strip.
2) I had to modify my order for a daily med because the number I ordered didn't match a 30 day supply. That meant I couldn't fully maximize the promo code.”
“When I was the first time user I would have given a 5 stars. The price was a lot lower and shipping was super fast. Now each order is more and more to the point where I am one order away from leaving. Yes delivery is great but not unless you plan a week at least away.”
“Website was difficult to navigate, never found the scheduled autoship items in order to change. Ended up emailing and asking to cancel. Email response was quick and done.”
“When I ordered it was through my vet.
I did not realize that my order would automatically reoccur.
I prefer to be asked each time if I want to reorder.”
“I wish the process of sending my prescription and finally receiving the prescription didn’t take almost 2 weeks. Overall the packaging was very nice, and I’m happy with the price. I tried to order 4 months in advance with the deal that was going on, but that didn’t seem to work out.”
“It was inconvennient to have to submit a paper prescription and not a faxed one or direct call from the vet. I was also told by your staff when speaking over the phone that I would be informed when the script had been received and was not. I had to make another call to make sure it was.”
“Customer service is always responsive, friendly, and helpful. It would be VERY helpful if there was a way to pause and restart autoshipments from the website. That is my only complaint.”
“When I received the order the first time, the box had been opened and there was no medicine inside. They did reship it in a timely manner. However, when I received the second shipment, it had TWO boxes of medicine. I will be reaching out to see about how to rectify that issue.”
“The price for 6 tablets of Simparica is outrageous Service was fast but I can't afford to buy this product at this price. You need to lower the price.”
“I was under the impression that I would get a 3 month Brevecto as prescribed at Discovery Animal Vet. So what I paid for a one month supply was no 65%savings. In fact for a three month dosage from from Discovery is cheaper????”
