“I cannot beat the deal I got with Koala for my pet's medications through my pet insurance, however I was disappointed at how long it took to process and ship my order. Hoping that the next time it goes smoother.”
“Very friendly. I did feel somewhat left out as to when the meds would be shipped and called to find out. I wasn't notified that it had shipped, but was notified when it was in the mailbox.”
“My vet had some problem getting my perscription approved. Then filling and shipping took a bit to long. My dog needed her shot in a time sensitive manner and we missed it by 2 days. Now that everything is set up I don't think the next time will be hard.”
“They packed bandana’s for each of our dogs! I wish the shipping was faster. My Rottweilers were struggling with fleas and I hate waiting for dog meds.”
“Shipping took longer then expected. I was showed 3 to 5 days and it took 8. Website is very user friendly. Carried all the products I needed. Overall, Good experience.”
“I love the customer service very friendly and packaging so cute and personalized. But it took two weeks to get my meds and my baby needs them for her heart. For that not sure if I could use them again.”
“The prices are almost 1/2 the vet office. The processing of a received prescription was a little slow this time. But maybe it was over weekends or holidays or something”
“We appreciate all the communications, and updates regarding our order. My only feedback is to include either no toy, or a better quality toy. The fish toy included in the package with our cat’s meds had glued on wiggle eyes. They are a choking hazard for all animals as they can be easily pulled off. I found it in her mouth!
The glue is also toxic.
Please consider the safety of our pets when sending this.”
“Price was great. Getting my order had issues & my dog suffered with her allergies a week longer. You said you had tge wring vet info. You had my number. Calling or texting me would've been faster than emailing me. I get hundreds of emails every day. When/If there us a next time we'll make sure all info is perfect before ordering. Thanks!”
