“Shipping took longer then expected. I was showed 3 to 5 days and it took 8. Website is very user friendly. Carried all the products I needed. Overall, Good experience.”
“I love the customer service very friendly and packaging so cute and personalized. But it took two weeks to get my meds and my baby needs them for her heart. For that not sure if I could use them again.”
“The prices are almost 1/2 the vet office. The processing of a received prescription was a little slow this time. But maybe it was over weekends or holidays or something”
“We appreciate all the communications, and updates regarding our order. My only feedback is to include either no toy, or a better quality toy. The fish toy included in the package with our cat’s meds had glued on wiggle eyes. They are a choking hazard for all animals as they can be easily pulled off. I found it in her mouth!
The glue is also toxic.
Please consider the safety of our pets when sending this.”
“Price was great. Getting my order had issues & my dog suffered with her allergies a week longer. You said you had tge wring vet info. You had my number. Calling or texting me would've been faster than emailing me. I get hundreds of emails every day. When/If there us a next time we'll make sure all info is perfect before ordering. Thanks!”
“Customer service on phone is good. Not so much over email. When I first started, the price was competitive and I got email updates. This last shipment, I didn’t receive notice so I didn’t know the money was coming out of my account and the price had gone up several dollars over what I could get elsewhere.”
“I absolutely loved the packaging. That can really make a difference, especially in this economy where everything is so expensive, it makes it feel like I'm getting my money's worth, plus the bandana was amazing 😍”
“Excellent in every way but only 4 stars because every time I order a refill, you automatically put it back on auto refill and I have to call or send email to take it off auto refill. I ordered my cats medicine and before I even received it, I got an email saying the next refill was ready to be shipped!! No where on website to take it off auto fill. Very annoying. Otherwise great price, shipping and experience! Thanks”
“The ordering process online was easy. But there were issues with my vet, which was not the fault of Koala Health. The only issue I had is that they did not send out emails that there was an issue, I only knew there was an issue by logging in and looking at the status.”
“So far my experience has been great. The cost is way better than what I’d been paying elsewhere and I appreciate that it’s on auto delivery so I don’t have to worry about reordering too late and worrying if I’ll run out before the next order comes.”
