“Good prices on the prescription meds my dog needs. Communication is great. Processing and shipping is not lightning speed, but the cost--it's free!--makes it worth a few days. Recommended.”
“Koala Health is great! The only thing to keep an eye on is that all medications are put on an auto-refill, so if your pet is prescribed something as-needed you’ll need to email them to stop the auto-refill. Otherwise, shipping is timely, approvals are quick, and customer service is great!”
“After speaking with the on call pharmacist (during the weekend), he was able to help resolve an issue with my dog's RX. He noted the problem in his file and I was able to get the staff to get the RX reissued by the beginning of the week.
Everyone was very nice and professional.
Many thanks to all of them.”
“Great price, but took a lot longer to arrive than I'd like. They said they had trouble with the vet, but when I called, the vet told me they took care of it right away. I had to call a week later to follow up since I didn't get the product yet. I was told they just got the approval and was sending it out that day.”
“I cannot beat the deal I got with Koala for my pet's medications through my pet insurance, however I was disappointed at how long it took to process and ship my order. Hoping that the next time it goes smoother.”
“Very friendly. I did feel somewhat left out as to when the meds would be shipped and called to find out. I wasn't notified that it had shipped, but was notified when it was in the mailbox.”
“My vet had some problem getting my perscription approved. Then filling and shipping took a bit to long. My dog needed her shot in a time sensitive manner and we missed it by 2 days. Now that everything is set up I don't think the next time will be hard.”
“They packed bandana’s for each of our dogs! I wish the shipping was faster. My Rottweilers were struggling with fleas and I hate waiting for dog meds.”
“Shipping took longer then expected. I was showed 3 to 5 days and it took 8. Website is very user friendly. Carried all the products I needed. Overall, Good experience.”
