“I really like dealing with your company because you provide good customer service over the phone and your prices are reasonable. As much as I like the extra touches, I do think you could reduce waste and help the environment with less paper products. My main complaint is that I’ve had trouble, getting Fortiflora probiotics and when you finally had it available, it took two weeks to get here.”
“So far so good. Took a minute for them to fill the perscription (it's a refill from a local vet) but smooth sailing after that. Perfect shipping and arrived early.”
“it took a while from when i placed to my order to receiving it, but i like the environmentally friendly packaging, and the "welcome" card with a photo of an orange cat that i am assuming is named koala is very sweet, as well as the bandana gift with purchase. i would use koala again!”
“Overall a solid experience. I had to call once to follow up on a request as there was no response to my email after waiting a week.
Otherwise, the customer care team were super gracious and pleasant. Thanks, Koala!!”
“U fortunate that you had to increase price on non canine pills (Enaprinal) to prohibited price. I was able to purchase at local pharmacy for $32.00 using Good Rx. Otherwise, no complaints with Service.”
“I had to go back and forth with customer service about an issue with the prescription and each time it took a full business day to get a response. I placed the order on October 2nd and didn't get the medication until October 21st because of all the waiting between communications.”
“Loved Koala! My vet prescribed abx through them for us while we are out of town. 4 stars only because response time and arrival time of actually receiving medication was longer than expected.”
“First time I had used them. I was happy with all except the amount of time it took to receive the order. Next time, I will order ahead of time. Yep, there WILL be a next time, LOL!”
