“The convenience of them linking with my vet is good; however, I do not like that when ordering online you are set up with auto ship and them storing your credit card information. I was able to call and get a one time shipment of my dog's medication and was told I could call back after I received her medication and get my credit card information deleted. I think you should be able to order online without auto ship and without your information being stored.”
“Good prices on the prescription meds my dog needs. Communication is great. Processing and shipping is not lightning speed, but the cost--it's free!--makes it worth a few days. Recommended.”
“Koala Health is great! The only thing to keep an eye on is that all medications are put on an auto-refill, so if your pet is prescribed something as-needed you’ll need to email them to stop the auto-refill. Otherwise, shipping is timely, approvals are quick, and customer service is great!”
“After speaking with the on call pharmacist (during the weekend), he was able to help resolve an issue with my dog's RX. He noted the problem in his file and I was able to get the staff to get the RX reissued by the beginning of the week.
Everyone was very nice and professional.
Many thanks to all of them.”
“Great price, but took a lot longer to arrive than I'd like. They said they had trouble with the vet, but when I called, the vet told me they took care of it right away. I had to call a week later to follow up since I didn't get the product yet. I was told they just got the approval and was sending it out that day.”
“I cannot beat the deal I got with Koala for my pet's medications through my pet insurance, however I was disappointed at how long it took to process and ship my order. Hoping that the next time it goes smoother.”
