“Overall my first experience with Koala was good not great. My issue was their hours were eastern time and I am on pacific time so some of the follow up's resolutions were delayed if it was sent later in the day on either of our ends. I also feel that the time between ordering and delivery was far too long without an expedited shipping option to make up the time. This feedback is based on my situation of being low in my dog's meds, not wanting to pay the extra fees of picking up at the vet, and needing the meds immediately. I have ordered another medication and will see if it is a faster experience without all of back and forth (hopefully!). Their communication is great and all representatives I interacted with were very professional. Our communication method was email.”
“Overall I like the service the website is a bit chaotic. Furthermore, if permission is needed to charge my card if it could be worded as a question vs an overview of the order about to be submitted.”
“I appreciate the value for heart worm medicine koala provided. However, I ordered a 6 month supply and Koala, without my knowledge, requested a 12 month prescription from my veterinarian. This was correctly refused by my vet. It delayed my order a month in order for me to contact both koala and my vet.”
“I'm a little concerned when the Attan gets shipped to my house in Florida. When I order from Valley vets, it comes in a thermal iced package to keep it from getting hot. You may want to consider doing something like this.”
“Overall, w/ one exception, excellent. Attentive, well thought out process. Excellent caring customer service. Information stream is great. To my experience, shipping, however, has been nothing but problematic.”
“I like that the prices are competitive but I think that to take almost three weeks from order to delivery is too long. The two times that I have ordered medication for my dogs, I had to call to inquire about the order and then I saw progress.”
“The convenience of them linking with my vet is good; however, I do not like that when ordering online you are set up with auto ship and them storing your credit card information. I was able to call and get a one time shipment of my dog's medication and was told I could call back after I received her medication and get my credit card information deleted. I think you should be able to order online without auto ship and without your information being stored.”
“Good prices on the prescription meds my dog needs. Communication is great. Processing and shipping is not lightning speed, but the cost--it's free!--makes it worth a few days. Recommended.”
