“I am so glad that you fix my wrong order when I emailed you and double checked with the vet to send me the right med for my dog. The only pimple is when I called and wanted to make sure the email of wrong weight was recorded, the operator said something else and then I was transferred to some odd stuff.”
“Received what I ordered. Thought I would receive it in a more timely manner.
Had to Use Koala pharmacy because my Vet would charge me for a prescription somewhere else.”
“The only reason I withheld one star was because it took a pretty long time between placing my order and actually getting the meds. Luckily, I ordered plenty early so I wasn't in dire need of them, but if you were, it wouldn't be great. It took weeks to get them.”
“Koala shipped out my first order pretty quick. However the only negative thing that I would say is that I sent them an email and never received a response back”
“I should have asked my question before purchasing but I emailed customer Service. They responded in a timely manner. As soon as my order was corrected I received it overnight. Only thing is how big the box is for a small bottle of chilled medicine.”
“The Koala site has a large variety of pet medications and supplies. I really like that it’s broken down in to categories and has very good product descriptions to help me get the bread possible products for my pets.”
“Always prompt!
Always helpful.
I never received syringes in my last order of adaquin so had to buy from the vet.
I am so glad I have a more reasonable, financial, option for scripts!!”
“Although shipping was somewhat slow, the service was good and professional. I'd recommend Koala Health, but encourage the company to expedite shipping to its customers. Maybe a surcharge for expedited shipping? Thank you.”
