“Great customer service and good response time. There was a bit of a mistake on their end with the order, but they were quick to fix it when I asked. Will use again.”
“The service is great and the price for my pet's medication is so reasonable. The only issue is that it sometimes takes a long time to get a prescription filled and mailed. But otherwise I'm sticking with Koala!”
“First time ordering from Koala. My only complaint and will have me looking at other websites for my pet is that I could not place a 1-time order. Had to have my vet place the order. My dog has seasonal alleries and only need alpoquel for a 4-8 weeks a year. I do not need an auto prescription.”
“Our eleven year old Belgian Malinois, Zulu, has been on a daily dose of Deramaxx for more than two years. Without his med, Zulu’s arthritic pain was severe.
Koala has been faithfully delivering hís meds every month. He has not missed dose since we signed up for automatic refill.”
“The biggest issue I had was with the Vet. Denying the prescription, only to turn around and approve it!! The Vet fully knew I would run out of the meds!”
“I used Koala becasue it offered a great discount for Spot Pet Insurance customer. The shipping was very fast and the step by step communicatino is clear. The only thing I am meh about was that it didn't offer the option for customers to uplaod the prescription and had to go through the vet. My vet is one of those practices that are not willing to fax the prescription and therefore there was some delay. I wish Koala can add the option for me to uplaod the prescription myself.”
“I am so glad that you fix my wrong order when I emailed you and double checked with the vet to send me the right med for my dog. The only pimple is when I called and wanted to make sure the email of wrong weight was recorded, the operator said something else and then I was transferred to some odd stuff.”
