“The purchase process was very easy and delivery was quick. I would have liked the option to purchase 6 months or a year's worth at a time, at a lower rate, as other clinic pharmacies offer.”
“Firstly...no customer service because over over and over about my address P.O.BOX 1342. It's my REAL address and we actually had my order.
Another comments...no way to get my heartgard no nexgard.
Finally it shipped. Thank you..your boxing is excellently...bonusš. I'm an interior designer and your company will be a customer.
Thank you...ZoĆ« and LuLu”
“Representatives are always pleasant and helpful. For this last order, I called stating I needed to add to my order and change my billing method. After confirming several times, I was assured I'd be receiving both NexGard+ and Cerenia.
I only received the Nexgard. The Cerenia order was specifically for an upcoming trip. I had to purchase it directly from my vet at full price, which also required a 2hr round trip and gas. Not a happy camper, as the error was both inconvenient and costly.”
“Ordering and tracking the package was easy. I really enjoyed the hand written note and scarf that was included in my order. I am using automatic shipping so I will be ordering products in the future.”
“Order arrived a day later, didnāt receive any updates via email about the status of my petās order. Had to keep finding the original āorder receivedā email from 3 weeks earlier to figure out where it was, etc.
Aside from that, order was nicely packaged and I loved you guys gifted my fur baby a bandana as it was her first order! Also, thank you for the medicine information sheet, didnāt get one from the vet and it was very helpful.”
“Appreciate the included overnight shipping and the relative ease of getting setup with this new pharmacy provider for my dog. I'll look to see how the needed modification to the prescription is handled for the next shipment.”
“There was a small problem with my order which was resolved, but I wish they had called me to let me know. I had to call them when I didnāt get a notification that my order had been processed.”
