“There was a small problem with my order which was resolved, but I wish they had called me to let me know. I had to call them when I didn’t get a notification that my order had been processed.”
“I had a little trouble writing the details for my cats.
Also, there should be a way to indicate that a treatment is for more than one cat.
Otherwise, things worked very well.”
“We got it in plenty of time because we ordered early, even though you had a current RX on file. Our vet doesn’t fax scripts, so we always have to mail one to you.”
“I love koala Health and the discount they give on a prescriptions. With my last prescription though I did not know it was going to take so long to get here but as soon as I let them know they sent it rather quickly.”
“Overall I am satisfied so far. I received an email that my order had been received and was being processed and then nothing. Finally when I was running out of pills I signed on to my account and there it told me that they needed more information from me. I called and resolved the issue. They told me they sent me and email and called me. I received no additional email after the initial email and no voicemail if they did call and I didn't answer. I have the pills now but had to purchase another supply from my vet since I ran out.”
“I love the Convenience and packets to remind me if I have or didn’t give my fur baby her meds. I have experienced a small amount of issues with delivery but they handled it as best they could in my opinion.”
