“Though using this system for the first time was a little cumbersome (for lack of a better word); this technologically disadvantaged grandma used it (for my son, he doesn't do online ANYTHING) and survived it. I'm betting it will be much easier to use the next time. Thank y'all for hooking our little Louie up with his cooties medicine.”
“Honestly not thrilled. I ordered and after a week of not hearing anything I checked the website. It said they needed me to ok the order as it changed from what I was requesting based in the dosage my vet rx'd. I should have been called or emailed immediately but I never was. I ok'd it of course and 5 days later I finally got the order and it said use as directed. My vet gave you the information so there was no reason not to have it on the label. Not to mention even with the discount this over the counter meds was way more expensive than me just ordering in bulk from another place. So first experience NOT impressed.”
“I started this order on September 4 and did not receive my prescription until September 20 even with two or three days getting back-and-forth with each other. That is just too long to wait for my pets medicine.”
“I love the thought behind my vet partnering with Koala to streamline prescriptions but the delay in getting refills and the huge price difference in cost is forcing me to seek veterinary care elsewhere. Koala can definitely reduce their costs by reducing the packaging fluff instead of passing their costs on to the consumer.”
“Our dog's medication was delayed for 9 days due to misscommunication from our vet and Koala. Koala had a question about the dosage, but I was never contacted. It took me to call them and inquire before the mistake was even acted on. Our dog went 3 days with half the med and 2 days totally without it.”
