“The customer service team is great at Koala but every time I receive my package the box is damaged. The medicine inside is still usable but I don’t understand how you don’t send it in better condition to the customer.”
“The process was easy and informative. I ordered and was constantly notified the process - received order, notified my vet, processing approved order, date sent to my home and finally when my order would arrive. Very smooth. Thank you Koala!!”
“I have ordered from Koala a few times and I’ve never had any problems. The order arrives soon after I place it. Always get a card thanking me for ordering from them.”
“My order was initially denied. So I took my pet to the vet. When I went to reorder the meds I couldn't get a sale price because it said I already had an order. Customer service was great and reissued the original order at the sale price. My doggy and I are very grateful.”
“You guys are awesome. You’re very affordable. Your website is amazing. You get the meds quickly and promptly and on time when needed. And you let us order the amount that we exactly need at the time. Love it.”
