“I considered it excellent till my new vet doesn't fax prescriptions. And there was a good bit of miscommunication from both Koala and myself. We'll see...”
“There was a delay with my order due to the medication manufacturer, but Koala made up for it. I loved the extra perks they included in my package and the cute welcome card and dog bandana. Thank you.”
“I recently made a mistake on ordering medication for my pet and Koala found it and contacted me. Koala people are always professional on the phone and very helpful and polite. I also appreciate the discounts greatly.”
“Wonderful service! I always forget to order my flea and tick meds for the dogs. It's really nice to just have this done automatically. Cute packaging as well and we got some cute gifts with the first order.”
“I was very disappointed that my dog’s prescription came in late. I waited over two days for it to be processed and only after I called is when they went ahead later that day and processed my order and when I called to check the status of my order, they stated that they were waiting for the vet to approve it, but my vet was the one that submitted the order which doesn’t make sense And I was lied to your dog can be ill and sick and no medication is there to arrive to your home timely. I suggested to my vet that they need to change the pharmacy online to another carrier. This is unacceptable and poor customer service.”