“My monthly prescription wasn’t filled until 30 days after the last delivery. In order to receive the medical before I run out it should be processed sooner. I’ve had numerous issues with your service and the vet required me to switch.”
“Everything went smoothly. The price was good. They gave me a discount for returning as a customer. Their communication with my vet was satisfactory and I am pleased with the delivery process. I will buy from them again. Thank you”
“Always professional, helpful, and thoughtful! We were touched when we received flowers when our pup died. It was also so kind to refund the medication we had received a few days prior”
“I ordered medicine for my dog and I received a email back stating they could not order what I wanted that the vet said I needed a higher amount. That made no sense to me since I know my dogs weight and I should not have to order a higher amount. That was confusing to me.”
“Koala Health has been excellent. Fantastic customer service because I've had to call and ask questions, reschedule my shipment, get prescription help, everyone I talk to is so helpful and professional. I have recommended koala health to all my friends. Thank you Koala Health!”
“I mean it was good seevice, but I'm giving you 4 stars cause I tagged you guys on Instagram with a picture of my dog Captain wearing his Koala bandana you guys sent us. It was super cute, and you didn't feature it. 😭”
“I encountered misleading pricing and product quantities that felt like a bait-and-switch. Resolving the issue required involving a third party, and I ultimately had to order the medication from another provider. I won’t be using Koala Health again and would strongly recommend looking elsewhere.”
“Excellent customer service. Quality product, great value, and the customer service is exceptional, which is rare these days. Anytime there has been the slightest issue, they take care of it right away.”
