“Excellent customer service. Quality product, great value, and the customer service is exceptional, which is rare these days. Anytime there has been the slightest issue, they take care of it right away.”
“Our dog choked on one of the Dental Enzymes. When I reached out they basiclaly just apologized but didn't offer a refund or a different product. Especially after spending nearly $20 on the item.”
“Prescription was left in “verifying “status for almost a week before I called only to be told that they were waiting for someone to call them! Come on guys you can do better than that and reach out to us if there is an issue”
“Missed Rx days for a very expensive medication. Any time my dog does not get this medication daily the Rx changes to twice a day for 10 days then it restarts daily. I placed the order about 10-12 days before it was to run out and sent multiple pictures of the Rx that you already had. You still did not fill the Rx. My dog missed multiple days of medication and had to restart (and I had to pay) for twice a day dose.”
“This website is so convenient. If there is an issue or question they call/email and are so very helpful. I have never had a problem with them. Great service!”
“They canceled my order risking my dogs life. They sent it later then talked about further risking my dogs life, and the dates have been wrong for sometime now. And you’ve raised prices from 19.95 to 43.99 in less then a few months. I’m on disability”
“The people at Koala are wonderful and went the extra mile to make sure I got Armani's meds in time, even though it was my mistake when I changed his renewal date. They've always been great to deal with, and their pricing and fast shipping just make it even better!”
