“The website and order process is very easy to use and prices were very competitive; however the delivery was severely delayed without any updates to me and only resolved when I contacted them
Not the best experience”
“Disappointed with the delivery component of my purchase. A next day delivery was paid for yet it will only be delivered 3 days later. This is not acceptable.”
Hi Nazier,
Apologies for the delayed response to your review. I've had chance to look at the tracking and can see that we dispatched the item within 12 hours of receiving your order. DPD had a couple of failed delivery attempts to the shipping address, then a customer request was made for another delivery date, which is why it was delayed getting to you.
I am very sorry about this but you were due to receive your order the day after you placed the order with us, unfortunately, it looks like you were unable to accept the delivery on the due date, which is why it was late being delivered.
Kind regards,
Sarah
“So very happy, product is well made. Received next day without selecting the next day delivery option. I did not need to fill in all my details as can pay with Amazon Pay, just sign in with amazon account details.”
“The prompt service was amazing, ordered for a birthday present to be delivered on the 15th August, was delivered on the 10th in plenty of time, the colour was as described.”
English
