“Wow, amazing company. Best price by far, slick communication and fantastic delivery. Ordered and received within 48hrs. Would definitely recommend and use again!”
“Every single part of the process from placing order to great price and very prompt delivery we found the luggage superstore was first class in every regard”
Hi Angus,
I can see that your order was dispatched from us the day after you placed the order with us. As we have had the weekend to contend with and as it is going to an area of the UK with a 2 day delivery window, this is why you have not yet received your order.
I have however looked at the tracking and can see that it is due for delivery with you today.
Many thanks,
Sarah
“Super fast delivery (next day). Love my product and found it easy to choose - the choices when buying from a brand website directly is too overwhelming. I would recommend to others in search for reliable suitcases.”
“As you shared my email address with other customers (and theirs with me) I considered it wise to cancel my credit card, due to your poor IT security. So I never got the £28 refund on your price matcn. Obviously I won't be ordering from you again or recommending others to.”
Good afternoon,
I can see from your order details that the refund of £28.00 did indeed go through successfully. I am extremely sorry about the issues that you had with regards to our emailing system. Having looked at the information that was shown on this email chain, I can confirm that it did not contain any other information sensitive information apart from email addresses. I am incredibly sorry about this and as a result, we have now changed the way that we respond to Price Match emails to ensure that this does not happen again. I appreciate that this does not make the situation right but please be assured that it will not happen again.
Once again, I apologise for any inconvenience or upset that this may have caused you.
Many thanks,
Sarah
“Absolutely wonderful choice of luggage to suit everyone.fast post,2 days in my case.super company to deal with.great luggage.huge choice.super pricing.fast post.no nonsense quality goods.for a super luggage store choose LUGGAGE SUPERSTORE. 🎒 🛄 🧳 🥊 👝 👜 🎒 ⬅️⬅️⬅️⬅️⬅️⬅️ 🏃♀️ 🏃♂️ 🏃♀️ =🫠👍😃🙏🔆👫”
“I ordered my luggage on Thursday afternoon- and it arrived on Friday morning, less than 24 hours later! Brilliant service! It was well-packed and arrived in perfect condition. Am very pleased 👍😊”
“Extremely happy with the customer service as I had to call to make a change to my order. Delivered by DPD not awful Evri and delivery was 2 days! Love my cases better then expected”
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