Good afternoon Pamela,
Apologies for the delay in responding to your review.
Thank you for taking the time to leave us a review, we appreciate any and all feedback from our customers.
Looking at your order I can see that you got in touch with our customer service team and we advised your delivery had been made to a neighbour. You advised you would go to the neighbour and if no luck you would get back in touch. We did not hear back from you, so we presume all is well.
If we can help with anything further do get back in touch.
Have a wonderful day.
-Laura
“Brilliant service - I was let down by another supplier so ordered a wheelie duffel bag at very short notice. The bag arrived a day earlier than I was expecting and looks great! Thank you”
“Ordered a suitcase from the Luggage Superstore, it was dispatched the next day and delivered the following day. Excellent service at a very reasonable price.”
“We love our new luggage. Excellent customer service when I called with a question. Fabulous quality, we ordered American Tourister luggage. Prompt delivery. Would definitely order again.”
“Luggage was not delivered on the day it was supposed to be despite a series of messages saying it would be. Only at 10.30 pm did I get a message it wasn’t coming! I It has not yet been delivered. I don’t think DPD is up to the job”
Good afternoon,
Apologies for the delay in responding to your review.
Thank you for taking the time to leave us a review, we appreciate any and all feedback from our customers.
Looking at your order I can see that you have not been in touch with us directly, so I presume delivery was made successfully the following day.
I am sorry our courier delivered later than they originally advised.
If we can help with anything further do get back in touch.
Have a wonderful day.
-Laura
“Totally pleased with my purchase. Easy to order, was kept informed of delivery, and well packaged. Love my suitcases and the price. One very happy customer.”
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