“I was trying to recharge a monthly bundle of 19.99 euros in Lyca and then the Lycas payment portal showed it was not successful and then I made two more attempts and then the last one went through. But I have seen my PayPal notifications I have seen that Lucia got 2 other payments on the same days with in the difference on few seconds . I waited two weeks and Lyca didn’t reverted the payment. So after 2 weeks i requested my bank for payment reversed. And now Lyca has blocked my account saying I have reversed the payment. And the funny answer I got from the customer service is I have to pay pay 10 euro fine and send vouchers do the payments i have reverted . It means they want 3 monthly subscription for same number. I still don’t understand which brainless idiot has wrote this email????”
“Not to mention that they shut off my data for no reason even though I had 7GB left then started charging me for data I was supposed to have. I never got that back so I had to change phone companies just to get data again. And they still refuse to refund.”
“Very unhelpful,I need my phone for work and my sms won't work, nothing is getting done and the customer service is just a robotic answer always!My bundle is unlimited min and texts ,but got told is actually a daily limit on sms!Very frustrating, is cheap and terrible service!”
“Do not go with these. They had a 1p deal or something for first 3 months and I paid first payment on debit card... As soon as it come to taking first payment after a month they took £5. Can't speak to anyone just menus which eventually just say can't help and cut you off. To see something like that in this day and age is incredible
Couldnt even log in as they make that hard too, instead of logging in with email they demand a SIM card number or something? Even if i could log in i had to cancel my bank card as they just take whatever they like.
Have used Lebara ever since. Great customer service and trustworthy
..I was literally very skint and struggling anyway when lyca helped themselves to £5 I wasn't expecting.”
“The worst customer service. I got a new provider and wanna transfer my number but they literally don't have customer service representatives. It says they can take a week to get back to me via email. Their phone is only automated answering machine, no employees at all. They app is the worst is the world. It can take 15 minutes to just open up and when i try to login they say they sent a code to my phone which i have to enter in order to login but i never got the messages even though
i requested a new one like 20 times.”
“This company is simply the biggest disgrace I ever faced! Using it for few years now, only at the very beginning service was good. The whole 2022 experienced never ending problems with data transfer and reception. Literally it is something that do not exsist!!! From initiall 15GBP per month now at 35GBP per month and nothing works! Contacted them December 2022, spoke to someone I could barely understand sitting on the other side of the globe. Explained my problems, that I am a medical background person and I need good data transfer to contact my patients, do my bits and use it for learning. The person promised me that it will not happen again. Unfortunatelly nothing has changed! To make it ever more unproffesional person from their helpdesk took all my adress details. I thought it was needed. Within few days recieved cold calls from something called Lyca Money. Checked the number online 0207 536 6450 - pretty bad reviews, people asking more private questions and only calling for 1-2 seconds hoping for us customers to return the call and get charged for it!
Last couple of days their service DO NOT EXSIST!!! Simply put I paid 35 GBP to have dead phone. Thankfully to that I missed my cardiac lecturing webinar from Milan and had to go to nearest free wifi point (in -2 deg Celsius!) to return mails to my proffesional colleagues. Disgrace!!! Atm waiting for my Voxi new sim card I ordered today and switching to them. Good service, helpdesk people located in UK and speaking normal English that can be actually understood and much, much cheaper prices for data transfer!!! Never ever Lyca again!!! NEVER!!! People avoid this scammers, they do not deliver anything they promise and charge you for!!!”
“I work overseas but need a UK number for contact with banks etc. I travelled to UK for three weeks and just prior to travelling \i topped up my account and purchased a monthly plan. I DID NOT SELECT THE AUTO RENEWAL OPTION. I now find out that LYCA have charged me for December and January and their agent explained that auto renewal is on ALL BUNDLES AND IS CLEARLY STATED. This is not true. They offer an auto renewal option. I did not select this as I was only going to be in UK for three weeks. The agent told me that if I wanted to cancel the auto renewal I could do it by dialling *190#.
These people steal whatever money they can from your accounts. My wife's phone would not connect when she moved to Ghana and despite several complaints about it not working LYCA did nothing and after a period of time closed the account and took all the credit. THEY HAVE DONE THIS TO HER TWICE! NEVER AGAIN. When I return to UK I will deal with another provider, this organisation is little better than highway robbery.”
“Ordered a sim and plan but plan did not exist when i activated sim
Still not sure how plans work
To be honest I have had so many problems I cannot not be bothered to waste time describing them and once I can find a safe way out i plan to get out.
Getting a PAC number should be fun.
Finally I was
surprised that i found this company on Martin Lewis website”
“If I can give zero stars, I will definitely do it. I went for the cheap option, ignoring all the bad reviews, and I regret it. Their deal is they will deliver the SIM cards in 1-2 working days. So I ordered 2 SIM cards on the 19th of October and received ONE SIM CARD ONLY on the 22nd of October. I called them on the 29th of October and sent them an email, it was such an unnecessarily long process and they said they will send another SIM card that was missed in 1-2 working days…. and no it didn’t arrive until today 3rd January when my family from oversea don’t need it anymore. Lyca Mobile service unable you to share your hotspot btw, it was a hassle and they didn’t tell you that before you purchase it. I asked for a refund and still haven’t received it yet so I highly wouldn’t recommend it to anyone.”
“Lyca mobile service is extremely poor. It overcharged me and when I asked for adjustment, nothing happened even after several calls at Customer Service Desk. Moreover, they suddenly suspended my Incoming and Outgoing calls without any message / call despite my active auto-renewal. Customer service is very very poor. Highly disappointed with Lyca Mobile's service.”
“Lyca mobile has the worst customer service ever. I have tried multiple ways, the phone call never gets connected, the agent on chat never gave you time to type, whenever you typed a bit longer text, they lose patience and exit the chat quickly. when sending email to ask for solution, they either gave unrelated answer or answer with my questions. also, their verification process is horrible, anything mismatch, they won't talk to you anymore, they don't have any other options for verification, it is always asking the same questions, so if you forgot something, you are stuck forever and no other way to get verified.”
“Very very poor - no loyalty and consideration. Hard to find a word describing their attitude.
I was a Lyca mobile customer since June 2016. Recently they blocked my number for more than a week due to a confusion with transaction dispute which I fixed promptly. No warning or follow up - just blocked my number when my family was going through an hospital case. Folks never ever deal with Lyca mobile, there are many other service providers who at least treat you with minimum respect.”
“Awful customer service. Short version of the story - AVOID, AVOID, AVOID.
I ordered a SIM at £1.95 a month with unlimited minutes and texts and 4GB data for 3 months (£4.75 thereafter). For some reason they billed me £2.95 despite their invoice clearly showing the workings as being £1.95.
The documentation stated I was on bundle MSM1. I then later got an email stating the bundle was MSM2. The mobile app showed 10GB of data. I queried all of the above over the phone to no avail. They argued that I made the mistake, not them, they were rude and unhelpful.
I explained I had evidence I had chosen correctly as I had screenshots of each stage which I would happily send them if required. They requested this, so I sent a detailed email with screenshots and their invoice explaining how what I had chosen had not been applied. I was certain this would explain it and get the situation resolved. How silly was I? Instead I got an email back stating that I had chosen the wrong bundle when ordering the SIM card. If they had even read the email they would know and have evidence that this was not the case.
Save yourself the hassle. I went for a cheap deal and found out the hard way. You get what you pay for. AVOID AVOID AVOID.”
“If I could give 0 stars I would. I was on holiday in USA, I came back to the UK my sim was not working at all. No network. I could not even call Lyca customer service. I asked a friend to help me get in touch with them.
I did and they cold not help at all. They told me I had to order another sim card. I did. After I received my sim card I had to wait for my number to be transferred from the old sim to the new sim. 24 hours waited and it turns out the first lady did not actually put the request in place, I called back the next day, the customer service told me that the previous colleague made a mistake and they assured me everything would be active in 2 hours. Another 24 hours wait.
Finally I get my number back. It's time to activate my bundle. They told me to top up in order for them to activate the plan. They assured me the bundle would be active in 4 hours so I turned my data on and spent 75p not knowing it was costing me because the bundle wasn't active. I called them back 6 times trying to resolve the issue, they kept hanging up on me and refused to activate the bundle. Out of despair, I called again to ask for PAC number and a refund on the amount on my sim card. They told me 5 days you will receive a refund. Today has been 5 days from the request, no refund yet. I called again today and they told me that I will receive a refund next week. But I won't be able to transfer my number to another network provider before I receive the refund.
I have been without my phone since the 5th of December, unable to make calls or send messages. I will have to be like this for another week. I am so disappointed! I wouldn't recommend this company to anybody.”
“Luca Mobile really sucks ,I purchased a few times their data bundles and I overpaid as the quality is not good and never received promised extra 5g data .All should be clear ,instead it is like Indian economy . Resign if you can !!!”
