“The worst customer service I have ever dealt with. There isn't an option to actually talk to someone , or if there is it is extremely hard to find. Firstly I bought a SIM in Norway . It couldn't be activated in my phone. It took over 36 hours of frustration to finally get it sorted. Here in vacation for 6 weeks and it was for one month, tried to top up service but couldn't find any way to do that and roll over balance.
I would never recommend this company.”
“Worst experience they are taking money from our debit card every month even we don't use that simcard unfortunately very bad experience with them.. Wastage of money and time if we put one time our debit card they automatically deducted from our bank card I talked to customer service still they can't help mee out”
“They are such a lier . I bough a bundle of 12 months . Then they change your network and there is no network at my work place not any i even can not get a call or message . I was missed alot of important call from doctor and school etc I called customer service. I told them that and asked them for a refund the rest of my bundle . I do not mind to pay whatever i used but i need the rest of it to refund as their network is no use for me . They said they will refund me and it will be no more than 1 day but after 1 week i did not receive any refund then they emailed me that they can not refund me . Rubish network and customer service . Aware if you want something long term to them”
“Worst network, worst customer service. I don't have enough room to explain the nightmare I went through with them, just steer clear, they are the worst company I've ever dealt with. They won't even refund my money for service I never received.”
“Absolutely regretting the move from EE. They encourage you to top up more than you need to get free credit but the small print says it expires after 90 days. So I’ve now got £40 credit that will expire before I’ve used £12.
Customer service tell me not to be concerned but then confirm it will expire. Sigh.
I can’t even buy bolt ons with the credit!
I’m dreading my trip to Europe next month.
Honestly I feel scammed I’ve given up and will move back to EE.”
“The worse customer service I ever come across...INDIA CALL CENTRE they can not deal with any issues!!!
I paid for my bundle and they still taken money again for the same bundle when I asked for refund, they LIED they will refund. All what they done add another bundle gor same months which I don't need as my bundle is unlimited....
Can't cancel my debit card on application this company is ROBBERS!!! YOU CAN NOT GET ANY REFUND FROM THEM THEY OVERCHARGE AND THEY DO NOT REFUND”
“I can't get any customer service. I paid 45 pounds for a months worth of internet and calls. And I only have calls. This has been going on for 2 weeks. Their robochat can't help and says the humans can't talk right now!! One number rings out. The other I was on hold for 59 minutes and then that rang out too. I have emailed them and no-one has got back to me”
“I called lyca customer service and the person was EVER SO RUDE. Never met such a rude team member of such. They couldn’t help me and it’s not the first time i’m having issues with this network. I asked to speak to a manager and they refused and ontop of that they couldn’t provide me with details of their name. I’ve had this issue for many days I have bought a sim card with 5GB for £3.00 yet it doesn’t work and the team members haven’t been useful. So disappointed in the team members they have no respect whatsoever”
“Paid 10 pound for the chip then 15 for 60gb. 2 days and 3 fast calls and now no credit. This is a scam company and I won't be using again. Weak signal as well.”
“AWFUL Company. Two weeks after ordering an eSim and bundle i still have no service. Contacted them over a dozen times and every time i get the same response, 'someone will get back to you later today' with a new reference number.
Don't sign up to this company if you want a service that works!”
“For a month now I'm having this problem I cannot Receive or Make Calls.
It first started with not Being Able to Register to the Network either Lyca or O2.
Now it Register to the Lyca however, still I cannot make a call or Receive a Call.”
“First of all it took days and days to sort out keeping my existing telephone number.
Then I keep getting a message saying ' to keep on using imessage and facetime - take out and replace your sim' - his happens on an almost daily basis.
I have never before had problems with my phone. No problems with previous subscriptions - Tesco mobile and id mobile but I chose a new supplier! Well you get what you pay for and I've had nothing but trouble with lyca mobile.”
“Unfortunately I have had no success with Lyca Denmark.
I am travelling from Australia and had researched their offers prior to travelling. It all looked very easy. So I picked up a SIM card from the airport, loaded an All-in-one plan easily online. Then the problems started. We had internet but no calls or SMS. Went back to the guy at the airport who tried to help but he said must be an issue with our Australian handsets. As I had opted for auto renewal I went online to try to turn this option off and I couldn't login to an account. I then sent a help request to Lyca and it took around a week to have the issue sorted.
30 days later I stupidly decided to recharge with a data plan only. The internet worked for approx 4 days then just stopped in the middle of me hotspotting my laptop.
Once again I reached out for support via email. No response for a week. In the meantime I called the support line and spoke to an arrogant person who wouldn't listen to my full story. Eventually I had to insist that he escalate my issue. Five days later I have heard nothing. No internet now for over a week, not good when travelling.”
“Have used Lycamobile international SIM in the past with no problems. Unfortunately, while voice and messaging worked okay overseas this year, the data package was unusable (thought it worked when tested in the US). Very frustrating. Attempted to contact customer service, butethe provided number did not work (outside of the US).”
“Absolutely RIPS through data. Using a pay as you go Sim and it somehow used up 25gigs in one day. ONE DAY. AND I was constantly turning the data off throughout the day. Three times it did it, all zapping through data in a day. Absolute scabbey money grabbers. My Sim back home is 25 gigs for a month and I maybe use 5? Scummy money grabbing company.”
“Be away by the company!
Need wait at least 40 more minutes then can start talk .finally they didn’t sort out the problem at all .the English very difficult to understand .”
“Have had no phone for a week after their so called upgrade. No communication at all to let customers know in fact they were moving from 02 to 3. There is no 3 service here so utterly useless. Customer services just said keep restarting phone!!! I am moving to new supplier but port in of number will take a few more days - wouldn't touch lycamobile ever again.”
“I use Lycamobile.dk Roaming does not work, and most of the time reception is bad in Denmark. I left some reviews about bad experience with roaming on Trustpilot, but my reviews were deleted for some reason.”
“SIM stopped working - no response
Bought the 30-day package at Heathrow. After 8 days the SIM completely stopped working. The only way to get through to any support service was to log onto the online chat, where the customer care reps simply disconnected me after I explained the problem. Dont touch them!!!! Use any other service”
