“We purchased anew refrigerator and gas range from you because I felt we would get a good product and mostly good service. We are very disappointed with the range and service for the problems we have experience with it. We have tried what service suggested and still not getting good results. Backing still not backing evenly and burners still sometimes erratic. Not what I expected from Marks. Warranty getting close to Eden of time and still not happy with product. Refrigerator is fine. Would appreciate getting this resolved.”
“Nice experience We work with Kevin when purchasing and he is always knowledgeable and not bait and switch All the service delivery employees are courteous and very careful when delivering and installing the appliances.
Would not think of going anywhere else when buying appliances”
“Purchased kitchen appliances for my home. The sales folks were great to work with. The installation guys were patient and detailed in the process. Shout out to Drew who assisted me with a minor issue! Would definitely utilize Mark's in the future.”
“We found the salesmen very knowledgeable and helpful in our pick of stoves. The best decision made was getting an induction stove. Cooking has never been so much fun and it's all due to the help I got at Mark's.”
“I got a great deal since I replaced all of my appliances when I moved into my condo. These installers were great and got it set up right the first time. Their prices were better than the big store and you get more personalized service. I highly recommend buying local. These guys are great.”
“We’ve been replacing appliances the last few years as they have aged and wore out. Mark’s has been great at replacing every one and repairing the washer and dryer. Not quite as quick at getting the current appliance replaced or the salesman returning a call. But, we do get an email usually same day that we call for updates.”
Thank you very much for your review. We appreciate your business greatly. If you have any issues with your order, please feel free to contact me at 618-656-9600x109. We will let you know when the GE Microwave and Trim Kit comes in!
Dear Daphne, Thank you so much for the fantastic rating of Mark's Appliance! We deeply appreciate your kind words and are thrilled to hear that you love your new appliances.
We take great pride in our team's knowledge, attentiveness, politeness, and informative service. Your satisfaction is our top priority, and it's wonderful to know that you had a great experience with our installation staff. Rest assured that we will continue to provide the same level of excellence to all our valued customers.
Once again, thank you for choosing Mark's Appliance. We truly value your business and look forward to serving you in the future.
Best regards,
The Mark's Appliance Team
Dear Roger,Thank you so much for taking the time to share your feedback about your recent experience at Mark's Appliance. We truly appreciate customers like you who provide valuable insights to help us improve our services.
We would like to sincerely apologize for the unfortunate experience you had with us. We understand that the issue you mentioned in your review has left you feeling disappointed, and we deeply regret any inconvenience caused. At Mark's Appliance, we strive to provide exceptional customer service, and it is clear that we fell short of meeting your expectations.
We would highly value your input on how we can rectify the situation and make things better. Our team is committed to ensuring a positive experience for all our customers. Your feedback is critical in helping us identify areas where we can improve our processes and deliver a higher level of satisfaction.
Once again, thank you for bringing this matter to our attention. We are genuinely sorry for any frustration this may have caused you, and we hope you will allow us the opportunity to make it right. It is customers like you who allow us to grow and learn from our mistakes.
Please feel free to reach out to us with any suggestions or further details. We value your input and would welcome the opportunity to restore your faith in
“The dishwasher installation went fine but, they tracked water from the kitchen on 19 down the elevator and all the way back out to their truck. I would think that you could contain the water leaving the building. I shouldn't have to clean up after them.
Thanks
John Seville”
Hi John. Thanks for letting me know about this. I imagine the water was from the old dishwasher when hauling away. I will let our delivery crew know about this and make sure this doesn't happen again. Thank you for your business.
