“Building a new house, I needed a whole new set of appliances. Among a few options for appliance suppliers in the STL metro, I'm glad I chose the local route with Mark's Appliances over a big-box store, particularly because of their Labor Day promotion which outshone the larger chains. Drew at Mark's made the experience exceptional. His ability to support his team and maintain a high level of professionalism truly deserved 5 stars. Without his input, my satisfaction might not have been as high. He's got a great eye for matching appliances and makes scheduling delivery and follow-up support seem effortless. Because of this, I recommended my mom to Mark's Appliances, specifically to Drew. He treats everyone's mother like his own, setting a high standard of care.
In essence, for a shopping experience that feels more like a win and less like a chore, Mark's Appliances is the spot. Thanks to Drew, you're in good hands—second only to own your mom's.”
“I've sent a much longer review of the terrible experience I had, but the sales representative was deceptive, the product I was told would arrive within three weeks took over two months to arrive, at which point they were more than 2 hours late and when they arrived they did not help move them into the house and in fact blocked the door to the property with the products forcing me to move them all by myself. Numerous times during the delayed delivery I called the store and the staff seemed disinterested in my business. Finally, after the terrible experience, knowing I own numerous properties, they had the audacity to then ask if I wanted to buy more before even resolving my current problem.”
Hi James. The order you're referring to was delayed due to our manufacturer logistics as we were getting out of COVID delays. This is something out of our control. As for the delivery, you are sent a 4 hour time frame via email and text the night before as well as notifications when the crew is on the way, and the delivery occurred within the time frame. The time frame is big, because appliance installs can vary in time depending on plumbing, electrical, etc. from house-to-house. We dropped the appliances off for free, which is what you opted to do. We don't enter the home on a free, drop-off delivery, and this policy is clear in our delivery guidelines. I'm sorry this was such a bad experience for you. We do not aim to have our customers have this experience with us whatsoever.
“I received excellent service from by sales and delivery team members. They were a pleasure to work with and I will buy any future appliances from Mark’s.”
Hi Beth. I'm very sorry to hear this. Please let me know if this is something we can try to fix for you. My number is 618-656-9600x109, and my name is Drew.
“We had a wonderful experience with Mark's Appliance. Mark, Drew, Brent and the team are so attentive and handled all our needs. We love our Professional Jenn Air appliances - top notch.”
“We purchased a Café refrigerator and microwave from Mark’s. Their prices were competitive with the big box stores, and their service is much better. They personally service what they sell so you don’t have to deal with manufacturer’s or third party repairmen.”
“Last year we bought a washer and dryer from Mark. The sales team was a big help and the installation was great. So when we needed new kitchen appliances of course we went to Marks.”
“Mark's Appliance was absolutely Great to work with. Very responsive, excellent communication and I feel they also take into consideration the cost. Thank you for your outstanding customer service!”
“Abe has been wonderful to work with.he is very knowledgeable about the product lines and listened to us on what we wanted. Our dream kitchen is going to be awesome to not only cook in, but to live in.”
“Kevin was a huge help and made us feel like we absolutely made the right choice in choosing to buy through Mark's Appliance. The sales service, information, and attention Kevin provided was far better than what we've ever received at a big box store!”
“I had a kitchen update, and ordered new appliances from Mark's. Everyone that I had contact with at Mark's from sales employees to delivery employees, was very helpful and knowledgeable about their service.”
