“I went to your store and talked to Brent and was treated very nice and professional. He told me they were going to be Bosch dealers and the display was a few weeks away. We were looking for a dishwasher. I emailed about 2 weeks later and no reply. Called a week after and was told he would call when they came in. We started looking January 4 and since we got no reply we went to St Louis and bought
Dave Henrichs”
Hey Michael. We don’t repair TVs. I looked at your account with us and looks like you purchased a washer and dryer from us in 2021. Hope they’re still working okay. Thank you for your business.
“The entire team is excellent. Wide range of products. Extremely knowledgeable and patient. Definitely not high pressure sales jobs like at the big box retailers. Service after the sale is extraordinary!”
Hello.
Upon delivering your first dishwasher, we unboxed and saw it was damaged. We then swapped it out two days later with a new one. Unfortunately, we can't control quality control from the manufacturing process. We did fix this issue promptly.
“The staff is always very helpful and courteous and will go the extra effort to try and get the appliance to suit the customer. However, disappointed in the refrigerator selection. Wanted a counter depth french door refridgerator arount $2000, but didn't have any. Got a great deal at Lowes for $1800 on a LG. Purchased a Whirlpool Microwave at Mark's appliance and found out after installation that the down light shined in the back, not over the stove. How stupid. Manufacturer's fault.”
“I called and asked for a service appt. on 2/3. Was told it would be almost 2 weeks for a $150 diagnostics appt. (just to put a belt back on a dryer, and that's not counting the parts/labor). I asked to be put on the waitlist until the scheduled appt. (because who cam wait two weeks for a working dryer?) ... but I never heard back on anything, not even the appt. However, I was sent this survey on 2/15 as though I have had an appointment. We will never come back to Mark's, sadly. You have outgrown yourselves. (Thankfully, we have other timely and reasonably priced appliance options in the Eville/Glen Carbon.)”
“We purchased a NEW - so we were told stove off of the floor. When delivered it had a problem and a dirty oven
They are quite experienced at switching”
“We have bought several appliances from Marks and we have always been treated well during sale and after. We have only had one problem and they sent a repairman out and fixed it.”
“We are completely happy with our Maytag washer and dryer from Mark’s. Good price, good quality, great delivery and setup. Would recommend Mark’s Appliance and its staff to anyone interested in a great experience from a local business! Can’t go wrong with Mark’s!”
