“My family have been customers of Marks Appliances since 2007. We always buy our appliances here because of the service after the sale. They fix what they sell and they have the same people working on them. They honor their warranty’s and are always pleasant to work with. I highly recommend them.”
“Marks Appliance is amazing and always has been. Always a pleasure as everyone is professional yet friendly and very helpful. Never have I had a bad experience there. Highly recommend ********** stars”
“You were extremely helpful when I thought my refrigerator was out. And you were fantastic when you found out my fridge defrosted and then went back on and worked. I sent my daughter Laura Greenemay to you and I will not hesitate to contact you if I find myself in need of any appliance.”
“The Mark's rep I talked to helping me find my refrigerator was great! He found for me my favorite refrigerator I have ever had. It is perfect for my kitchen. He had to do a little searching too!”
“Our experiences have always been stellar. Great sales staff, excellent delivery/installation. We had a terrible experience with one of your employees when we stopped by after our last purchase. Jerry was rude, unwilling to look up our purchase, unwilling to leave the conversation when I asked to speak to a manager and swore at me when he finally left the office. We would love to continue to be customers, but we want to be sure we have no further involvement with him.”
Hi Shari.
Thank you for your feedback. I do apologize for Jerry's behavior regarding this incident. It was a very unusual occurrence that should have been handled better by our staff. I will make sure this never happens again to one of our customers.
-Drew @ Mark's Appliance.
“Great experience! Excellent selection! Found exactly the right Refrigerator that I wanted for the space I had available.
Definitely will plan to come back in the future for any new appliance shopping!”
“I was shopping for a dishwasher and stopped by Mark's Appliances for pricing. I spoke with a gentleman named Abe. He provided pricing which was less than another business quoted. I mentioned how the dishwasher was placed in my kitchen and he asked if I could send some pictures to show how the dishwasher plumbing was situated. I sent him the pictures as he had requested and he mentioned he would get back to me as soon as his boss got out of a meeting. Abe never responded the rest of that day, nor the next or next. I was deeply disappointed.
I have since had a new dishwasher delivered from a local business and it has been installed without any issues.”
Hi Patricia,
Thank you for your feedback and for bringing this to my attention. I have talked to Abe about this incident. It is out of his character, but he took responsibility for this falling through the cracks. I do apologize for your time wasted on waiting on his reply that never came. I am glad you did find a dishwasher and it was installed without issue.
Thank you again for bringing this to my attention. If we could earn another shot at your business in the future, my name is Drew and can be reached at drew@marksappliance.com for any questions. I will make sure you are taken care of promptly.
