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Mike's Dive Store Reviews

4.7 Rating 1,890 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,890 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
5
Anonymous
Anonymous  // 01/01/2019
Friendly, knowledgable staff.
Helpful Report
Posted 5 months ago
Bit of a fiasco really. I ordered some bits next day driver. Only half the order showed up. Called them and they said return and they'll refund. I returned, they haven't refunded.
Helpful Report
Posted 5 months ago
Hi Tom, Thank you for your feedback - we ship from 2 warehouses, and I can see that part was not received on time. Refunds can take up to 14 days to be processed once received back. We do apologise for the delay in your items and have also refunded your shipping costs.
Posted 4 months ago
Tom you are star.
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Posted 5 months ago
Brilliant store, great kit, great service
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Posted 5 months ago
Fantastic service all round for these and all the other gear recently purchased at Mike's. Could not recommend more highly.
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Posted 5 months ago
I had placed an order for fins and regs all seperates from Mikes, a couple of days later i was told that my order was on the way.All seemed fine until a couple of days later i was informed that the order had been accidently split , one part coming from the shop the other from the warehouse .I had some fun with the really nice guy on the phone who called to tell me this and asked for a freebie ( an O3 Drysuit) was a bit over the top according to him :-) .It was all explained and corrected and the second parcel arrived 2 days later with no problems.
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Posted 5 months ago
Excellent service , 5mm hood fits well , comfortable and very warm , great value for money , looking forward to some unseasonal diving.
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Posted 5 months ago
Excellent service and quick turnaround. Would use again
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Posted 5 months ago
I’ve bought a few things from Mikes and found them exceptional. Had a warranty problem with my Mares dive comp’ and they have sorted it out for me, their customer service has been really good. Would highly recommend buying from Mikes!
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Posted 5 months ago
I was really pleased with the in-store customer service provided by the store manager in West London. The staff who assisted me over the phone were also very helpful with the logistics of my orders. However, I wish the same level of expertise that you find in-store was available when calling. Having a direct number for the store would be beneficial, as I had to seek assistance elsewhere for some online purchases where technical support was available over the phone.
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Posted 5 months ago
Easy transaction and very happy
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Posted 5 months ago
Very good selection of products, good prices too. Delivery is prompt. I took my son's measurements very carefully before purchasing a semi drysuit, but the L suit was still too big. I guess that happens. My only criticism is that I was told I was unable to return the suit in person to the Basingstoke returns address, because there was no one there to receive it. I live close to it. So I had to pay £33 to return it, to include sufficient insurance. Yet the DPD tracking photo clearly shows a person taking in the parcel.
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Posted 5 months ago
Easy ordering process and confirmation. Item arrived well packaged and as described. Would definitely purchase again!
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Posted 5 months ago
Mike’s Dive Store had what I needed, with a quick delivery. Thank you.
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Posted 5 months ago
Wanted to get our BCD’s serviced before a holiday to Bonaire. Left it slightly late at two weeks before departure but Mike’s turned them around quickly and returned them by courier.
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Posted 5 months ago
Placed my order on line in a hurry for a late gift I payed the extra currier fee and the service was easy , seemless and quick . The gift arrived in time excellent service as always.
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Posted 5 months ago
Great service, fast delivery, good range of products and value.
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Posted 5 months ago
As always, a fantastic service. Quick responses to emails and changed my dive computer quickly whilst I was in country for a short time, posting it back to me safely. Thank you
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Posted 5 months ago
Excellent product. Does what it says. Great value great customer service
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Posted 5 months ago
Item ok but they didn’t ship on the next BD as per their website description. Therefore the item was too late despite me paying for next day delivery option.
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Posted 5 months ago
Hi Catherine, Thank you for your feedback. Unfortunately, the next day option was not chosen and express was which is a 1-2 day delivery. Despite shipping the same day, we can see it took longer due to delays in the Royal Mail network, we have refunded your shipping cost. Apologies for any inconvenience.
Posted 4 months ago
Mike's Dive Store is rated 4.7 based on 1,890 reviews