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Mike's Dive Store Reviews

4.7 Rating 1,890 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,890 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
5
Anonymous
Anonymous  // 01/01/2019
Easy ordering process and super quick delivery!
Helpful Report
Posted 4 months ago
After a royal mail delivery issue, Mike's Dive Store went above and beyond, keeping us informed about the situation, then arranging a Saturday am DPD delivery, to ensure we received our parcel on time. A special shout out to Rishi, who was an absolute star. Fantastic customer service, it's 5 stars from us! ⭐⭐⭐⭐⭐
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Posted 4 months ago
Order has not been deliveried, despite several promises from the customer service, claim has been raised against company. Not recommended!!
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Posted 4 months ago
Hi Bartosz, So sorry that your parcel was not delivered, it was sent out to within 24 hours of ordering. Unfortunately, Royal Mail deemed it undeliverable and returned it to the sender. We refunded as per your instructions when it returned to us.
Posted 4 months ago
Best fitting hood
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Posted 4 months ago
It’s a nice diving watch, but unfortunately it doesn’t support the Arabic language. I connected it to my mobile, but I can’t read the messages. Is ther any way to add the Arabic
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Posted 4 months ago
Have shopped at Mikes Dive Store for everything dive related over the years and they have always maintained high standards of customer service, expert knowledge, excellent quality and speedy delivery.
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Posted 4 months ago
Great service, quick delivery, competitive price, great item. Really happy with the service.
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Posted 4 months ago
Always keen to support local businesses. Ordered a dive watch for a trip over two weeks after order date. Delivery got lost. Reliance on AI chatbots a headache. Finally order was resent, but didn’t arrive until after I had gone on dive trip. Lots of logistics to then receive order on return. Now have a dive computer and no planned dives until next summer. Money wasted.
Helpful Report
Posted 4 months ago
We’re so sorry that Royal Mail lost your parcel. We completely understand how frustrating and disappointing this must have been, especially with the timing around your trip. As your computer was ordered with our free shipping option (which usually takes 2–5 working days), the delay unfortunately wasn’t flagged right away. As soon as you reached out to us five days after dispatch, we started an investigation with Royal Mail and arranged for a replacement to be sent out on a next-day service. We truly regret that this still didn’t arrive in time for your trip. We always want our customers to feel taken care of, and it’s disappointing to know we couldn’t get this to you when you needed it most. Unfortunately, we’re limited by the shipping speeds available from our courier partners, but we’ll continue doing our best to support you.
Posted 4 months ago
Great product and excellent service from Mike's Dive Store.
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Posted 4 months ago
Goods received doesn’t meet the specs neither the picture. Travel strap received without any clip in it. Which is no way to use. Am really disappointed with the service given and I want a full refund or replacement including the shipping charges.
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Posted 4 months ago
We sincerely apologise for the incorrect image shown on our website. Unfortunately, we used stock images supplied to us, which mistakenly displayed an additional buckle not included with this item. We have now updated the image on our website to accurately reflect the product, and we have also processed a Full refund for you. Please note that these straps are designed to be versatile and removable, allowing for quick and easy configuration changes. Thank you for bringing this to our attention, and we appreciate your understanding.
Posted 4 months ago
The service received from Mike and its customer service is excelent. I had a computer lost by the courier and they sent out another with our any questions and at once. Strongly recoment Mike's Dive Store
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Posted 4 months ago
With my 7mm wetie and gloves this is the right thing to be able to put my suunto d4 on my wrist.
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Posted 4 months ago
Super quick and also super friendly when i had questions. Thank you so much guys!
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Posted 4 months ago
I enjoy looking at the dive gear you sell but struggle with the fact that if you order more than one thing you get charged postage on every item. It makes ordering from you more expensive. Now I look for exactly what I need then price check everything first including your each item postage before I decide where I purchase it from.
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Posted 4 months ago
Hi Don, If your basket total is over £50 then you will get free shipping (which is 2-4 days from dispatch) or you can choose to upgrade to express or next day at the checkout. I can see that you have ordered items below £50 so this is why there is a charge for shipping. If you need any assistance, please reach out to one of our team :)
Posted 4 months ago
From order to deliver 5 working days very please I can now read my computers will be ordering another one soon as a back up
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Posted 4 months ago
Great service and the products were spot on! Would recommend.
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Posted 4 months ago
Well stocked, good value, conveniently located store with friendly, knowledgeable staff.
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Posted 4 months ago
Used xdeep for a long while had there zeos many dives so decided to upgrade and pass zeos down to daughter and purchased the zen and what a backplate and wing went for custom build arrived after 9 weeks and is epic quality and brilliant to use
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Posted 4 months ago
The website was easy to navigate and find what I was looking for. The ordering process was straight forward. The communication from Mikes Dive Store was absolutoely excellent from start to finish, I was kept updated every step of the way, and my delivery arrived exactly when it was supposed to. Cannot fault them, its 5 stars from me!
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Posted 4 months ago
Checked in advance that item being sent wouldn't be recalled stock as some of the Aqualung dive watches have recieved a recall. Guarenteed it wouldn't be, so ordered. Item arrived and it was one of the one that should have been recalled. So now having to go through a refund process.
Helpful Report
Posted 4 months ago
We sincerely apologise that you received a recalled item. Unfortunately, this is how it arrived to us from the manufacturer, and we share your frustration as this should never have happened. As soon as we were made aware, we immediately sent you a return label and issued a full refund. We also provided alternative computer options with expedited shipping to minimize any further inconvenience. Thank you for your understanding, and we truly appreciate your patience.
Posted 4 months ago
Mike's Dive Store is rated 4.7 based on 1,890 reviews