Naturewall Group Ltd Reviews

Name: Naturewall Group Ltd
Rating: 4.81

4.8 Rating 721 Reviews

95 %

of reviewers recommend Naturewall Group Ltd

Company Reviews

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523

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Phone:

0148283379

Email:

admin@naturewall.co.uk

Location:

28 Bergen Way, Stockholm Road, Hull
HU7 0YQ

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Naturewall Group Ltd 5 star review on 17th October 2022

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After two weeks waiting for delivery, I called to find out where my order was. I was told the products I'd ordered were out of stock, and they didn't know when or if they'd be back in. Why not let me know when I placed the order? Or change the website so people can't order things that are out of stock? Really poor.”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for reaching out and getting in touch. Generally, once an item is out of stock, it is removed from our website accordingly. Unfortunately, due to an unforeseen fault within our supply chain, we have fallen unexpectedly short of stock of our Charcoal Black products in the recent weeks. We can certainly appreciate and understand your frustrations, however, a discount was offered to you and we have since refunded you in full. I apologise should you feel your customer experience was not satisfactory on this occasion. We will certainly take your feedback on board. Kind Regards, Aimee

Posted 1 year ago

“Althought weve had contact with yourselves regatding the woodworm with this £700 purchase which you state has been treated when weve opened all the boxes it seems all the panels have wood worm marks some with up to 40 holes . Certainly substandard product and certainly not like the sample we ordered either. Some panels arent glued on and fall off . Would not recommend this to anyone steer clear. Not worth the money very disappointed had to buy woodworm treatment spray and try and salvage usable pieces. What we wanted as a feature wall it seems now a woodworm feature instead”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review, we really appreciate your feedback. We are very sorry that you are disappointed with your order. As the wood is 100% Recycled Teak wood from traditional Javanese houses and fishing boats there will be natural variation in texture throughout the planks. This is a key feature of the product however if you had advised us that you were not happy with the overall look we could have certainly arranged for the order to be collected and exchanged or refunded depending on your preference. We believe this issue was raised with our customer service team who confirmed that the product is treated for woodworm and mildew. Following confirmation of that, you kindly provided positive feedback on the customer service you received. Due to this, we were unaware that you were dissatisfied with your order. We want all of our customers to be happy with their Naturewall order, so if you feel this needs to be discussed further, please contact our customer service team on info@naturewall.com Kind regards, Kathy

Posted 1 year ago

“The item did not arrive !!!!!!!”

Helpful Report

Posted 2 years ago

Hi Tanita, I sincerely apologise for the delivery issue surrounding your sample order. Please note that this was due to an incomplete delivery address. We have since contacted you to arrange for a replacement sample to be provided. 😊 Kind Regards, Aimee

Posted 2 years ago

“The product was good, but the service completely inflexible. A couple of sheets were damaged going up and the company refused to let me purchase replacement sheets unless I ordered 7 at a time. (circa £50 for 2 thin sheets of wood and the.throwing 5 sheets and the unnecessary packaging into landfill). The excuse made was the packaging for 7 planks was not safe for 2 planks the same size? Couldn’t even get an honest and transparent answer why naturewall can’t replace damaged planks of wood? Very disappointing.”

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Posted 2 years ago

“È stato molto spiacevole ricevere il pagamento delle tasse doganali senza nessun preavviso. Avevo pagato la spedizione ma non mi avete detto niente delle tasse doganali.”

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Posted 3 years ago

“Never received a tracking number and I have not received the product yet.”

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Posted 3 years ago

Hello, I am very sorry to hear you have not received your sample order. I am going to investigate this with Royal Mail and to ensure this does not happen again we have upgraded our international delivery service so all international orders will be dispatched on a tracked delivery service. I will arrange our production team to handcraft and dispatch a replacement sample for you right away. Kind Regards, Daisy.

Posted 3 years ago

“Delivery says 5 days it took 3 weeks to come . Every time I got in touch they just kept telling me lies saying it’s coming such a day when they new it wasn’t . Order it from wood veneer hub next day delivery don’t waist your time with these”

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Posted 3 years ago

“I paid for 2 samples, which got delivered in time and very quick trying to make my mind up on which one, all within a week, to find a week later they are no longer on your web site to purchase, really annoyed”

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Posted 3 years ago

Naturewall Group Ltd is rated 4.8 based on 721 reviews