I am appalled by the service provided by Naturewall. We ordered wooden wall slats in walnut, but what arrived was entirely the wrong colour. The product was lighter than our light oak flooring, which was clearly incorrect. Instead of assisting us, Naturewall's staff insisted that we should have ordered a sample. This was unnecessary as we had ordered from them a few months prior and knew the colour we wanted and just needed a little more. Not only did the product not match, but it was also an entirely different colour. We could have tolerated a variance in the colour but not when one is white and one is brown. Naturewall refused to acknowledge their fault, and we ended up paying over £200 for delivery and return of the wrong product. It seems that all their staff are trained to blame the client rather than addressing their own process issues. I am extremely disappointed and would not recommend Naturewall to anyone.