Naturewall Group Ltd Reviews

Name: Naturewall Group Ltd
Rating: 4.78

4.8 Rating 728 Reviews

95 %

of reviewers recommend Naturewall Group Ltd

Company Reviews

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523

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0148283379

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admin@naturewall.co.uk

Location:

28 Bergen Way, Stockholm Road, Hull
HU7 0YQ

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Naturewall Group Ltd 5 star review on 17th October 2022

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful experience. Ordered 3 boxes of 3 panels per box all in one colour, spending over £220 The boxes arrived all binded together. Cut 6 panels to size all in the right colour, the 7th panel was cut and stood up to the other 6. It was a completely separate shade. Where the boxes were binded and i’d ordered 3 of the same it didn’t occur that 3 panels may have arrived in a different shade due to an error from the dispatching warehouse. Customer service refuse to accept any accountability and will only offer me a discount to purchase another box at my expense. Even though i ordered the correct item and it was their dispatch error. A robot keeps citing that policy stops them from being able to send me a replacement as i cut one wrong colour panels. The boxes were completely binded together, the first 6 were fine, they were being cut in the garden and bought in the room and it was only when the 7th was moved next to the previous that the error was noted. Given it was their warehouse error you’d expect a decent level of customer service. It’s the worst customer service team i’ve dealt with. I’m out of pocket, they want me to spend more, i’m delayed and stuck with 3 panels that i didn’t order. I just want the 3 panels that i did order sent out but they want me to pay again (offering a token discount on me paying for a new box is not acceptable or appropriate). I now have an incomplete project and am at a financial loss because of this company. On a low income and putting faith in what i thought was good company was a huge mistake. Great items if the send out the right thing but don’t expect good service if they make a mistake.”

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Posted 6 days ago

“I am appalled by the service provided by Naturewall. We ordered wooden wall slats in walnut, but what arrived was entirely the wrong colour. The product was lighter than our light oak flooring, which was clearly incorrect. Instead of assisting us, Naturewall's staff insisted that we should have ordered a sample. This was unnecessary as we had ordered from them a few months prior and knew the colour we wanted and just needed a little more. Not only did the product not match, but it was also an entirely different colour. We could have tolerated a variance in the colour but not when one is white and one is brown. Naturewall refused to acknowledge their fault, and we ended up paying over £200 for delivery and return of the wrong product. It seems that all their staff are trained to blame the client rather than addressing their own process issues. I am extremely disappointed and would not recommend Naturewall to anyone.”

Helpful Report

Posted 2 months ago

“I do not have access to my account at this time, and the email address I previously used to contact them has returned an error message stating that the domain no longer exists. I cannot adequately express my feelings, particularly as my hard-earned money seems to have disappeared. Thankfully, I was able to recover my funds with the assistance of lilo grace 75 @ gmail .C0M. I advise you to contact them to retrieve your money. call/whatsapp: + 1 ( 6 1 5 ) - 4 1 4 -15 - 6 2”

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Posted 3 months ago

“They sent me a faulty product and refused to refund me because it comes in a pack of 3. So will not replace or return the faulty panel because I obviously used the 2 that weren't damaged. They expect me to pay for a new pack of 3 panels because they sent me a faulty product - unbelievable. This is illegal, and stating that refunds are "discretionary from management" - no it does not work like that. There is consumer rights law and you must give a refund for a faulty product.”

Helpful Report

Posted 3 months ago

“Advise against using naturewall. Ordered same panels as a friend and they arrived a completely different colour. They replaced them after some back and fourth and same issue again to which they say this is their new version of that colour but they hadn’t updated any images on their website. Returned for a refund and not received, this has been 3 months since my original order.”

Helpful Report

Posted 3 months ago

“Ordered 3 panels, finally arrived but they were not the correct ones. Lots of Calls &emails to get them collected and reordered. 2nd order arrived exactly as the first one so was incorrect again. No real apology or explanation. Incompetent service. Such a shame as we really liked the product sample.”

Helpful Report

Posted 4 months ago

“I have had one of the worst customer service experiences in a long time with this company. After placing an order, I was promised updates and call-backs regarding my delivery, but those promises were never kept. Every time I reached out, I was told that the production team was "too busy" to provide any information, and I still have no idea when my delivery will arrive. This kind of poor communication and lack of follow-through is unacceptable, especially when customers are left completely in the dark. If you're looking for a company that values its customers and provides reliable service, I would definitely not recommend this one. Very disappointed!”

Helpful Report

Posted 6 months ago

“The wood panels are good in quality but some of them get damaged upon delivery. Unfortunately, the damaged box was on the last batch we unboxed. It was right after two weeks after the delivery. I was trying to return the product but was confused by their 1 month return policy. Basically, they said we offer 1 month policy on first statement but in the detail they clarified oh you must return in two weeks because you will need another 2 weeks to return the product to us. It is my fault not to read it through frankly, but I would say I was totally fooled by their first statement in the return policy. Why don’t just say you have two week to report the defects and have another two weeks for return. Return policy must be simple and clear in my opinion. Please make sure your open all the boxes and check every single piece of wood as you will only have two weeks to report any defects.”

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Posted 2 years ago

“Excellent feature wall The panels look great and very good quality and simple to install creating the best feature wall. Thank you!”

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Posted 2 years ago

“Best customer service ever, very helpful, very friendly, solution oriented. Thank you for everything! The Products are fantastic!!!!!”

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Posted 2 years ago

Hi Hanspeter, Wow, what an amazing space and use of Naturewall's StatWall Panels. It looks fantastic. You must be so pleased with the finished results. Thank you so much for sharing such an amazing photo with us all. Truly beautiful. Kind Regards, Jane

Posted 2 years ago

“Ordered twice now from here amazing quality and very quick delivery”

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Posted 2 years ago

Hi Amanda, Thank you so much for the glowing review. We are delighted you love our products and keep coming back for more! Thank you for being a number one Naturewall Fan!😊 Best Wishes, Jane

Posted 2 years ago

“These are excellent quality and look absolutely beautiful on the wall.”

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Posted 2 years ago

Hi Louise, I am so thrilled you love the product and have written such a complimentary review. Thank you so much. Enjoy your new Naturewall space. Best Wishes, Jane

Posted 2 years ago

“Looks fantastic in new sun lounge. A very professional finish.”

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Posted 2 years ago

Hi Doug, Thank you so much for sharing your new sun lounge with us, gosh it looks so fantastic! What a relaxing place to sit with a nice cool drink. I love it and I am very envious. I particularly love how you've gone into the window recesses, a very neat professional finish indeed. You should be very proud of your efforts and show the room off as much as possible this summer. Great party room too! Love it! Best Wishes Jane

Posted 2 years ago

“Really impressed with the quality of the finish and each strip is just the cost of a decent roll of wallpaper”

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Posted 2 years ago

Hi Brian, Thank you for your 5-star review 😊 Your feature wall look's fantastic! We are so glad that you are impressed with the quality and finish! Kind regards, Kathy

Posted 2 years ago

“Great quality and very easy to install. Fast delivery although the delivery company made a mistake and only delivered 2 of the 3 packages on one day and the 3rd came a day later. But not a major issue. Very helpful customer service!”

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Posted 2 years ago

Hi Mark, Thank you so much for your 5 star review! 🥰 Your media wall look's amazing! We love what you have created with your Natural Oak Planks 😍 Kind regards, Kathy

Posted 2 years ago

“Great product, easy to fit and looks great.”

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Posted 2 years ago

Hi John, We are incredibly grateful that you took the time out to leave us a 5-Star review and share your Naturewall experience with us😊 Kind regards, Kathy

Posted 2 years ago

“Products are excellent and delivery is quick and reliable customer service excellent”

Naturewall Group Ltd 5 star review on 6th July 2022

Helpful Report

Posted 2 years ago

Hi there, What an absolutely beautiful space you have!! 😍✨ We love this set up! Thank you so much for your kind review, we really appreciate it. Kind regards, Kathy

Posted 2 years ago

“Customer service is was exemplary. The product is self is brilliant, the quality is of the highest and easy for novice DIYers to install. It’s completely changed the dynamic in our living room, we love it!”

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Posted 2 years ago

Hi Tom, Thank you so much for taking the time to provide feedback 😊 Your Slatwall look's amazing, really enhances the room! 😍 We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers! Kind regards, Kathy

Posted 2 years ago

“Fantastic product and easy to install for a novice like myself.”

Naturewall Group Ltd 5 star review on 5th July 2022

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Posted 2 years ago

Hi Glen, Your feature wall look's beautiful 😍 What a lovely lounge area you have, your SlatWall adds a very nice touch! Thank you so much for leaving a 5 star review! Kind regards, Kathy

Posted 2 years ago

“Very good after sales service”

Naturewall Group Ltd 5 star review on 4th July 2022

Helpful Report

Posted 2 years ago

Hi there, Thank you for your 5-star review! 😊 We take pride in knowing our customers are happy with their Naturewall order and the service we provide! Thank you for shopping with us! Kind regards, Jane

Posted 2 years ago

Naturewall Group Ltd is rated 4.8 based on 728 reviews