Chun Wai Chan
The wood panels are good in quality but some of them get damaged upon delivery. Unfortunately, the damaged box was on the last batch we unboxed. It was right after two weeks after the delivery. I was trying to return the product but was confused by their 1 month return policy. Basically, they said we offer 1 month policy on first statement but in the detail they clarified oh you must return in two weeks because you will need another 2 weeks to return the product to us. It is my fault not to read it through frankly, but I would say I was totally fooled by their first statement in the return policy. Why don’t just say you have two week to report the defects and have another two weeks for return. Return policy must be simple and clear in my opinion. Please make sure your open all the boxes and check every single piece of wood as you will only have two weeks to report any defects.
1 year ago
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Naturewall Group Ltd has a 4.8 average rating from 721 reviews

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