Absolutely awful experience. Ordered 3 boxes of 3 panels per box all in one colour, spending over £220 The boxes arrived all binded together. Cut 6 panels to size all in the right colour, the 7th panel was cut and stood up to the other 6. It was a completely separate shade. Where the boxes were binded and i’d ordered 3 of the same it didn’t occur that 3 panels may have arrived in a different shade due to an error from the dispatching warehouse. Customer service refuse to accept any accountability and will only offer me a discount to purchase another box at my expense. Even though i ordered the correct item and it was their dispatch error. A robot keeps citing that policy stops them from being able to send me a replacement as i cut one wrong colour panels. The boxes were completely binded together, the first 6 were fine, they were being cut in the garden and bought in the room and it was only when the 7th was moved next to the previous that the error was noted. Given it was their warehouse error you’d expect a decent level of customer service. It’s the worst customer service team i’ve dealt with. I’m out of pocket, they want me to spend more, i’m delayed and stuck with 3 panels that i didn’t order. I just want the 3 panels that i did order sent out but they want me to pay again (offering a token discount on me paying for a new box is not acceptable or appropriate). I now have an incomplete project and am at a financial loss because of this company. On a low income and putting faith in what i thought was good company was a huge mistake. Great items if the send out the right thing but don’t expect good service if they make a mistake.