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One Call Claims Reviews

4.8 Rating 11,936 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,936 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Excellent service, very professional.
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Posted 2 months ago
Excellent service to date
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Posted 2 months ago
I can see why you are called ,ONE CALL ,great service.
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Posted 2 months ago
Excellent service. Friendly, patient and helpful.
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Posted 2 months ago
Been very good t only thing I would say is at t beginning you cannot get to talk to anyone otherwise it was OK
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Posted 2 months ago
The lady I spoke with over the phone was incredibly kind, polite, and professional, absolutely faultless. She asked how I was doing, which I really appreciated, and maintained a calm, reassuring tone throughout the entire call. Thank you! – NZ1
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Posted 2 months ago
Very helpful and made it extremely easy for me to get my car repaired
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Posted 2 months ago
Very helpful & polite gentleman. Explained everything very clearly about the return of my car, after the repairs where done. Thank you CB3
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Posted 2 months ago
I have found one call to be a very good service. Im not good with tech but theit portal is rasy to use staff are friendly i have just spoken to BS1 eho was very nice regsrding an on-going claim. The service is quick. Things to consider for even better service i would like the option to be able to talk to customer services in person rather than on-line webchat. Apart from that i am very pleased with one call for my motor insurance.
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Posted 2 months ago
SS6 was brilliant and very patient. We were dealing with an accident to an 85 year olds car and she was great and explained everything to us. It made the process very straighforward and easy.
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Posted 2 months ago
Just a short call but very good customer service by DD5
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Posted 2 months ago
I received a call back after using the out of hours service the next day. The service was very good and SS6 was patient with me when I needed a further explanation with the information given over the phone regarding the procedures for my claim. Excellent service.
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Posted 2 months ago
I spoke to Toni (TW3) this evening and she was helpful, kind and patient. She explained everything and answered all of my questions as this is a first time for me. Thanks Toni
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Posted 2 months ago
Spoke to C16 earlier today regarding my claim. Very pleasant to speak to and very understanding. The daunting thaught of going through the insurance so far is fairly straightforward
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Posted 2 months ago
Caitlin C16 was excellent! I was shaken after having my bump but they helped me remain calm and guided me through everything as it's a lot to take in and deal with when you're in shock. I appreciate all of the support C16 have me and I look forward to this all being resolved as soon as possible. Thank you for your assistance.
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Posted 2 months ago
Extremely professional gentleman, Thank you for your help and understanding. I've had an awful experience with one call, I'd never want again!
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Posted 2 months ago
Going through a really hard time after losing my dad recently and unfortunately ended up having a small bump, Spoke to Toni TW3 who was amazing in helping me get through the call to inform you of the incident, she was so patient listening to me through my tears and giving me time to compose myself so i could continue giving the details. Thank you Toni
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Posted 2 months ago
NZ1 was very helpful, reassuring and answered all of my questions.
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Posted 2 months ago
TW3 was very friendly and helpful
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Posted 2 months ago
Agent NZ1 I was very grateful for the wonderful customer service i recieved. The agent was brilliant, calmimg and very good at her job. After a stressfull incident, I felt at ease. Thank you.
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,936 reviews